Clinical Complaint Navigator Cpsbc

Support CPSBC complainants through complex investigations using trauma-informed care, clinical expertise, and clear communication in this full-time permanent position.Reporting to the intake manager, the Complaint Navigator provides subject matter expertise throughout the College of Physicians and Surgeons of BC complaints process. The work combines complainant support, public inquiry management, culturally safe communication, and collaboration with investigators. It also requires knowledge of professional standards, legislation, privacy, and confidentiality.Key Responsibilities:
Explain CPSBC’s complaint process, jurisdiction, standards, and potential outcomesTrack inquiries, prioritize urgent matters, and escalate issues appropriatelyProvide trauma-informed, culturally safe support to complainantsDocument discussions and assist investigators with required informationFacilitate communication and appropriate dispute resolution when requestedRequirements:
Master’s degree in social work or registered psychiatric nursing qualificationMinimum five years of clinical health-care experienceMandatory mental health, trauma-informed, and Indigenous cultural safety experienceExperience with Indigenous communities or marginalized populationsPractising registration in good standing with a BC regulatory collegeApply clinical judgment, conflict management, and sensitive communication to help CPSBC complainants navigate investigations respectfully.
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