Strategic Account Manager Québec

Customer governance and executive engagement define this Strategic Account Manager role at Vantage’s Québec, QC campus. Fluency in French and English is required.You will own the customer experience for assigned hyperscale and strategic customers. The role orchestrates Sales, Construction, Operations, Legal, Finance, Security, and Customer Experience teams. Success depends on customer relationship management, readiness tracking, issue resolution, and executive-ready communication.Key Responsibilities:
Own governance for assigned strategic customer accountsDevelop Customer Success Plans tied to business outcomesFacilitate customer meetings, MBRs, and operational reviewsCoordinate onboarding, readiness, and RFS activitiesLead communications across incidents and escalationsRequirements:
Bachelor’s degree or equivalent experience requiredFive or more years in customer success or related fieldsStrong customer relationship management experienceStrong communication and executive presentation skillsFluency in French and English requiredBring strategic account leadership, customer governance, and bilingual communication to Vantage’s Québec-based data center customer experience.
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