Bilingual Inside Sales Representative

Summary:
Tsubaki of Canada Ltd. is looking for a detail-orientated, and customer service-driven inside sales representative. Must be able to communicate fluently in both English and French and be comfortable handling a large volume of emails and calls every day.

Overview:

Reporting to the Inside Sales Manager the primary role of the Inside Sales Representative (ISR) is to position Tsubaki as the service leader by:

• Exceeding customer expectations.
• Providing professional point-of-service contacts.

• Following through on all customer requests including but not limited to:

  • Quotes.
  • Order Acknowledgements.
  • Follow-ups and Escalations.
• Actively participating in continuous improvement initiatives.
• Effectively managing priorities, deadlines, and achieving response time objectives.
• Contributing to a positive culture.
• Duties and responsibilities may change as required.

Essential Duties and Responsibilities:

• The ability to work well with all departments within the company, internal and external customers.
• Proactively probe for target information.
• Work alongside District Sales Managers in order to help tend to all customers’ needs.
• Achieve department Quality Key Performance Indicator Errors Per Thousand (EPT).
• Adhere to Cost-estimating tools to improve the accuracy and efficiency of the cost-estimating process.
• Analyze and price out drawings, renderings, and other documentation ensuring accuracy, profitability, and time sensitivity are the highest priority.
• Ensure the highest level of attention to detail when undertaking any task.
• Ensuring a high level of professionalism is adhered to when communicating with customers (external and internal).
• Ensure there is always written documentation when following through with verbal communication.
• Achieve department Key Performance Indicators (KPI), Quote Response Time (QRT), Average Daily Orders, Average Daily Calls, Open Message & Categorization Rate.
• Ability to take control of a situation, gather all pertinent information, and communicate with other departments in order to have the customers’ requirements adhered to in a high-paced fashion.
• Follow up on outstanding requests in a timely manner.
• Provide immediate service to DSM by keeping a clear line of communication between ISR – and DSM at all times.

Education/Experience:

• College diploma or 3 years of relevant Inside Sales or Customer Service experience.
• Fluent in both Canadian English and Quebecois French.
• Commercial or business math - the ability to calculate ratios, discounts, margins, etc.
• Mechanical aptitude & technical acuity.
• Drawing interpretation and/or blueprint reading.
• Ability to analyze opportunities and offer appropriate technical & commercial solutions and/or alternatives.
• High attention to detail and excellent documentation skills.
• Ability to handle multiple tasks and prioritize tasks, ensuring that all tasks are completed on time.
• Ability to maintain a calm professional and confident phone manner.

Benefits:

• Health, Dental, and Vision benefits.
• Subsidized Gym membership.
• RRSP program.
• Profit sharing program.

Since 1973, the Canadian market has trusted Tsubaki of Canada Limited, a division of Japan’s Tsubakimoto Chain Co., to keep it moving smoothly. We cover the country’s needs from our Mississauga, Ontario-based head office and production/distribution facility, and our warehouse facility in Edmonton, Alberta. Tsubaki is undertaking a significant modernization as well, by adding CNC equipment, to improve our manufacturing capabilities in British Columbia.