Receptionist (Victoria Manor)

Job Responsibility:

Job Brief

Provides a high level of customer service to visitors, residents and staff and general administrative support at Victoria Manor

Employment Status: Permanent Part time Union: CUPE 855 Inside Open To: Internal/External Applicant(s) Closing Date: 26/03/2025 Duration (if temporary): N/A

Wage $23.34 - $25.24 hourly (2025)

Reports To Office Manager

Department Human Services

Location Victoria Manor, Lindsay, ON

Hours Part-time, 15 hours (approx.) on a bi-weekly basis; includes evenings and weekends

Other General office environment

• Provides the initial face-to-face and telephone contact with visitors, residents and families, providing direction and notifying appropriate personnel as required. Greet visitors; determine purpose of visit, and direct visitor to proper location or person; Inform staff of visitor's arrival

• Answer telephone, take messages or forward calls to voice mail, and place outgoing calls as requested or needed using Home-specific procedures.

• Monitor arrival and departure of residents from the home

• Perform incidental clerical work including typing, filing, delivering messages, sorting mail, photocopying, faxing, etc.; other duties as assigned, etc.

• Prepares courier packages and arranges for pickup

• Promotes a positive working environment with the service providers and suppliers working with the Home

• Maintains positive communication between the Home and community services

• Advises supervisor or designate immediately of all staff incidents that may result in an Occupational Accident Claim, any concerns with the physical plant, incidents or injuries and completes required reports

• Follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, co-workers, and residents

• Wears personal protective equipment as designated

• Maintains a clean, safe environment for residents utilizing infection control principles

• Maintains a sound working knowledge of their roles and responsibilities during all emergency situations as applied to all assigned shifts and hours of work

• Fosters positive customer service with residents and families in their day-to-day work

• Answers questions / enquiries in a prompt and professional manner

• Conducts tours for prospective residents / families as required

• Participates in all aspects of the Quality and Risk management program as required

• Contributes to the development of recommendations for corrective action to reach corporate mean for indicators

• Maintains personal accountability for completion of monthly audits as assigned

• Provide assistance with call-ins and scheduling; may provide assistance with supply distribution

• Fosters good working relationships with relevant persons within the Ministry of Health

• Other duties as assigned

Skills/Education Required

• Secondary school diploma or equivalent

• Possess proven office administration skills

• Must possess excellent communication skills

• Must be proficient with Word, Excel, e-mail, internet use and computerized documentation

• Demonstrated professional and ethical responsibility to protect privacy, use confidential information appropriately, treat sensitive situations with appropriate degree of tact and discretion

• Demonstrated customer-service and interpersonal skills at a level to develop and to maintain cooperative/collaborative working relationships both within and outside the organization

• Excellent time-management skills with the ability to prioritize workload and meet deadlines, and the ability to deal with multiple demands

• Excellent written communication skills with attention to detail and accuracy

• Excellent organizational and administrative skills with the ability to work independently and in a team environment

• Ability to demonstrate initiative consistently with commitment to quality improvement

• Demonstrated ability to understand and abide by municipal policies and procedures

• Upon a conditional offer of employment, an acceptable Criminal Record Check will be required

Applicants must be prepared for skills testing.