Retail Store Upgrade Project Manager - Facilities & IT

Job Description: Role Descriptions:

Role Summary

The Store Upgrade / Relays Project Manager will drive the planning and execution of multi-location retail store upgrade projects including store remodels, refreshes, and merchandise relays from initiation through completion.

This mid-level role involves end-to-end delivery of projects that combine physical store upgrades (remodeling fixtures, layout changes, signage, and Mechanical/Electrical/Plumbing systems) with store technology deployments (point-of-sale systems, network and cabling upgrades, digital signage, etc.)

The Project Manager coordinates cross-functionally with diverse teams Real Estate/Store Development, Construction & Facilities, IT Infrastructure, Store Operations, Merchandising, and external contractors and technology vendors.

The primary objective is to deliver projects on schedule and within budget while minimizing store downtime and ensuring a seamless customer experience during upgrades.

Key Responsibilities

• End-to-end project delivery for multi-site retail store upgrades, remodels, refreshes, and relays.
  
• Dual ownership of Facilities and Store Systems, ensuring physical store upgrades and technology deployments are tightly integrated.
  
• Facilities management: Coordinate construction, fixtures, signage, and MEP works; manage contractors; ensure safety, quality, and code compliance.
  
• Store systems / IT delivery: Lead POS, network, cabling, devices, and digital signage implementations, including testing and cutovers.
  
• Cross-functional coordination with real estate, construction, facilities, IT, store operations, merchandising, and external vendors.
  
• Schedule, budget, and risk management across concurrent projects, proactively resolving dependencies and issues.
  
• Minimize store downtime and disruption through phased plans, off-hours execution, and tight coordination with store teams.
  
• Vendor and stakeholder management, including procurement, performance tracking, and clear communication.
  
• Go-live readiness and handover, ensuring stores reopen fully operational with validated systems and completed punch lists.
  

Minimum Qualifications

• 5-7 years of experience in technology or infrastructure project management
  
• CAPM or PMP certification (preferred)
  
• Proven experience in managing project budgets and financial tracking
  
• Familiarity with networking and infrastructure concepts and best practices
  
• Strong proficiency in Microsoft Office Suite
  
• Excellent organizational, communication, and time-management skills
  
• Ability to work independently and manage multiple priorities
  
• Strong stakeholder and vendor management capabilities
  

Nice to Have:

• Experience in retail