Branch Service Manager

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!What we offer

• Competitive salary and commission Plan
• Paid vacation/holidays/sick time - Available from day one
• Comprehensive benefits package including medical, dental, and vision care - Available from day one
• Extensive product and on the job/cross training opportunities
• With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy
• Company vehicle
• Check us out: A Day in a Life at Johnson Controls

What you will do:

TheBranch Service Managerownstheday-to-dayservicebusinessprocessesand team management to ensure customer satisfaction and financial objectives are met.This includes implementation and adherence to business processes and service applications.Drivesproficiencyand performance of branch support staff.

How you will do it:

• Ownstheday-to-daytacticallocal service business. Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results.
• Works with Truck Based Service Managersand Customer Service Representative toensurefinancialobjectives are met through accurately forecasting, analyzing, and driving thebusinessprocessesof all lines of service business.
• Direct supervision of service business support teamincluding those responsible foraccountmanagementsupport, asset management, invoicing, file maintenance, service order posting, etc.
• Provides coaching and supportto all the branch service teams in managingtheday-to-daybusinessprocesses through implementation of business best practices and serviceapplications.
• Drives service business processes and applicationsthrough the local service organization and isthe subject matter expert duringactualization.
• Ensures training, communication, measures and reinforcement of processesand service applications.
• Implements and maintains delivery standardsconsistent with BSNA objectives forsustainable,profitablegrowth through effective execution of work.
• Performs other duties as related to customer satisfaction, actualization of strategies within theservice organization, development and maintenance of service team business plans, andaccount management of service customers.

What we look for:Required

• Minimum of 10years’serviceindustryexperience managing service operations and/or service dispatch/ scheduling.
• Must demonstrate the ability to perform work independently and demonstratesolidorganizationaland attention to detail skills. Musthave strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desiredbusinessgoals.
• Demonstrated competence in written and verbal communication skills.
• Experience and/or basic project accounting or costing principals.
• Able to positivelyrepresentJohnsonControlsand communicate with others at varying levels.
• Able to influence diverse teams to accomplish tasks/goals.

HIRING SALARY RANGE: $114,000 - $171,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

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