Front Office Manager Hyatt Vancouver

Lead Hyatt Regency Vancouver’s front office with strong guest service and people management skills in a customer-focused Rooms division role.The Front Office Manager oversees Assistant Front Office Managers, Front Desk Hosts, Guest Service Agents, and Switchboard Operators. Reporting to hotel operations leadership, this manager directs Front Office and Guest Services operations while developing colleagues. The position supports guest satisfaction, team performance, and financial results.Key Responsibilities:
Direct Front Desk, Guest Services, and PBX operationsRecruit, mentor, coach, and develop department colleaguesEstablish service standards and resolve guest concernsManage budgets, payroll, and labor productivityCoordinate operations with Housekeeping, Engineering, Security, and F&BRequirements:
Minimum four years of progressive hotel Rooms Management experienceAt least two years managing within the Rooms DivisionStrong leadership, coaching, mentoring, and communication skillsProficiency in Microsoft Word and ExcelLegal eligibility to work in CanadaBring Rooms Division leadership, guest service expertise, and colleague development skills to Hyatt Regency Vancouver’s Front Office.
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