guest service agent

Overview

Languages

English

Education

• College/CEGEP
• or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospitality industry
• Staff accommodation available
• Staff accommodation provided
• Hotel, motel, resort
• Rural area
• Remote location
• Willing to relocate
• Campground workers

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service

Additional information

Security and safety

• Bondable

Transportation/travel information

• Own transportation
• Own vehicle
• Willing to travel regularly
• Travel expenses not paid by employer

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

Benefits

Financial benefits

• Gratuities

Other benefits

• Free parking available
• On-site amenities
• On-site housing options
• Wellness program