PT Security Surveillance Operator

All Manitoba Liquor & Lotteries employees may apply. Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply.

If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs.

Job Purpose

Reporting to the Supervisor, Surveillance, the Security Surveillance Operator is responsible to provide surveillance for security related services of casino operations in full compliance with Manitoba Liquor & Lotteries (MBLL) policies, procedures, and standards. The incumbent will monitor, observe, and document all activities, and take immediate steps to respond to possible threats to the safety and security of staff, patrons, and assets of MBLL casino properties.

Job Responsibilities

• Observe interior and exterior casino facilities’ operations to detect threats to the safety and security of staff, patrons, and assets and to maintain integrity of the facilities.
• Detect and act upon breaches of law, procedure violations, theft, and any other suspicious events.
• Maintain knowledge and monitor persons excluded (voluntary/involuntary) from the facilities and notify Surveillance Supervisor and the Security Supervisor if they are observed on the casino property.
• Support operations of Central Surveillance by monitoring movement of cash and cash equivalents over predefined amount including slot machine pulls, ATM and NRT fills, cash escorts, armoured car runs, and chip fills/decreases as required.
• Conduct routine live monitoring of cash handling areas, including the Bank, Countroom, and float verification areas.
• Support Central Surveillance by maintaining live coverage of subjects and areas as requested by the Surveillance Supervisor.
• Immediately report suspicious cash transaction observations as required by Anti-Money Laundering (AML) legislation and MBLL procedures to Central Surveillance.
• Monitor, respond, and take appropriate action regarding specific alarms received from the in-house alarm monitoring system for the casino properties, including door held and forced door alarms.
• Open authorized doors as requested by security personnel.
• Notify appropriate personnel of activated alarms.

Primary Qualifications

• Completion of Grade 12.
• Possess and maintain a full valid Provincial Security Guard License, which includes Criminal Record Check and Child Abuse Registry.
• Minimum of one year of experience in security/surveillance, loss prevention, or law enforcement.
• Excellent written communication, interpersonal, and observational skills, with the ability to analyze and solve problems independently using good judgment.
• Intermediate skills in Microsoft 365 (Word, Excel, Outlook, OneDrive, and Teams).
• Ongoing training as required to stay current in the industry.
• Training manuals in front line casino positions will be provided to gain knowledge and understanding of all the roles, functions, and responsibilities performed by the floor employees.
• The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. These competencies are deemed important for the success of the position and organization.
• Satisfactory work performance in the preceding twelve (12) months is a requirement. Attendance rate will be a factor in the pre-screening process.

Secondary Qualifications

• Previous knowledge of incident management systems, alarm monitoring systems, and CCTV management systems is an asset.
• Training and/or courses in the field of security, policing, and criminology are an asset.

***All Manitoba Liquor & Lotteries employees may apply, however priority will be given to qualified employees currently in the bargaining unit. Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased depending on the Collective Agreement.

We thank all interested applicants, however, only those selected for interviews will be contacted.

A Great Place to Work! Enjoy fantastic benefits with our Total Rewards package

Work/Life Balance and Wellness

• Discretionary Time: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
• Hybrid Work Model for Eligible Positions: Remote/Office work for eligible positions.
• Flex Time: Flexible shifts and work hours for eligible positions.
• Maternity and Parental Leave: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
• Fitness Allowance Reimbursement, depending on bargaining unit: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
• Computer Purchase /Fitness Purchase Program: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
• Diversity and Inclusion: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
• The Together Project: At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

Vacation

• Accrue up to 10 paid vacation days per year during the first 2 years of employment.
• Accrue 15 paid vacation days per year after 3 years of employment.
• Accrue 20 paid vacation days per year after 5 years of employment.
• Accrue 25 paid vacation days per year after 9 years of employment.
• Accrue 30 paid vacation days per year after 19 years of employment.

Retirement Savings Plan

• Defined Benefit Pension Plan: Guaranteed lifelong monthly payment at retirement provides great security for employee’s long-term strategy.
• Voluntary Group Registered Retirement Savings Plan

Health Insurance and Benefits

• Customize your Plan: Choose from a variety of options to best fit your needs. Includes coverage for prescription drugs, vision, dental, ambulance, extended health options and more for you and your eligible dependents. Health Spending Account: Depending on the option you choose, you may receive up to $1,750 towards eligible medical or dental expenses.

Flex Credit: Depending on the bargaining unit and status, you may be provided with a Flex Credit amount to purchase some or all of Group Life Insurance, Accidental Death and Disablement Insurance & Dependent Life Insurance.

World-wide Travel Health Benefits

Employee & Family Assistance Program (EFAP): Free professional wellness support for employees and their immediate family member

Training and Development

• Educational Assistance: Tuition reimbursement for eligible employees.
• Training: Variety of courses and programs to support skill and professional development.
• Career progression: Internal job posting system that provides opportunities for a variety of career paths.
• Apprenticeship and skilled trade training: Programs offered in partnership with educational institutions such as RRC Polytech, the University of Winnipeg, and the University of Manitoba.

Discounts and Rewards

• Employee Rewards & Recognition Program: Points-based program recognizing employees for earned and nominated achievements such as long-service, going above and beyond, and community volunteer work.
• Discounts: Employees receive exclusive discounts from a variety of retailers, entertainment venues, and service providers.