Administrative Assistant

Administrative Assistant Job in Toronto, ON

Foundation Physiotherapy & Wellness is hiring for an administrative assistant job in Toronto, ON, at our CityPlace clinic near Front and Spadina, and we're looking for a service-oriented person to run the front-of-house and administrative side of the clinic. This is a full-time role in a positive health care setting, and it suits someone who enjoys working with people and wants to lead a team. You'll be the steady presence that clients and clinicians rely on, from the first booking to the final payment.

Set the Tone for Every Call, Booking, and Payment

As Administrative Assistant, you'll set the tone for how every phone call, booking, and payment is handled, and you'll support the Administrative Lead with reporting and billing. Day to day, that means answering client inquiries, scheduling appointments, taking payments, and managing accounts receivable, along with other administrative tasks as they come up. You'll also help clients understand the related health care services and products we offer, and you'll develop and deliver company promotions and onsite marketing events. Each of those touchpoints reflects on the clinicians working behind you, which is why the details matter here.

Foundation describes itself as built by physiotherapists, with a team that brings more than 20 years of combined experience to treating pain, injury, and mobility disorders. The clinic has earned over 1,500 five-star reviews, so clients tend to arrive with real expectations about the experience, and the front desk is where that experience begins. Our services range from physiotherapy, massage, and chiropractic care to pelvic health, concussion rehab, and custom orthotics, and we offer online booking and same-day appointments. Knowing how all of that fits together helps you guide each caller to the right next step.

Build on Your Customer Service Experience

If you've held a customer-facing role in a gym or fitness setting, retail, or catering and hospitality, you already know how to keep a busy space running smoothly. This position lets you build on that experience with real responsibility, including the chance to lead a team as you grow with us. Experience with billing, invoicing, collections, and writing email communication is an asset, and so is a creative, energetic approach to promotions and events at the clinic.

The schedule is part of the picture, too. Our days start early and run into the evening, with shifts beginning as early as 6:50am and ending as late as 8:10pm, so flexibility matters. In return, you'll work in a positive health care setting where clinicians and clients depend on you, with in-house wellness privileges and guaranteed yearly increases in compensation.

Compensation:

• $18 to $20 CAD per hour
• Full-time position

Qualifications:

• Previous customer service experience in gym/fitness settings, retail, or catering/hospitality is ideal
• Experience with billing, invoicing, collections, and creating email communication is an asset
• Flexibility to work mornings (starting at 6:50am) and evenings (until 8:10pm)

Responsibilities:

• Deliver high-quality interactions with clients
• Provide client services such as inquiries, bookings, and payments
• Maintain and manage accounts receivable
• Provide support to the administrative lead with reporting and billing
• Complete administrative tasks as assigned
• Understand and sell related health care services and products
• Develop and deliver company promotions and onsite marketing events
• Smile, laugh, and have a good time

Skills:

• Leadership
• Multitasking
• Detail and process oriented
• Meets deadlines
• Creative and energetic
• Telephone and in-person communication skills

Benefits:

• In-house wellness privileges
• Health spending account
• Extended health benefits covering drugs and dental
• Completion bonus
• Two weeks of paid vacation
• Guaranteed yearly increases in compensation

If you're ready to run the front desk, grow into a leadership role, and enjoy the people you work alongside, we'd love to hear from you. We'll be glad to meet the person who keeps every booking and payment at CityPlace running smoothly.