Lead Service Design and Delivery Initiatives

Lead the charge in service design and delivery at Maple, focusing on enhancing virtual care services. This full-time, hybrid role combines strategic insight with operational execution. In this hands-on individual contributor position, you will work within the CCSO to design, implement, and scale workflows that support both clinicians and patients. A strong systems thinker, you'll connect various operations to ensure smooth service delivery that aligns with business objectives and user needs. Key Responsibilities:

• Design and implement high-quality workflows for services
• Facilitate the smooth rollout of new features
• Collaborate across teams to elevate patient experiences
• Perform workflow audits for continuous improvement
• Analyze performance metrics to optimize services

Requirements:

• Minimum three years in operational roles within healthtech
• Demonstrated ability in cross-functional project management
• Strong analytical skills to inform operational improvements
• Effective communicator with stakeholder management skills
• Experience with AI tools is a plus

Utilize your operational leadership skills to advance Maple's mission in healthcare innovation. #J-18808-Ljbffr