Customer Education Manager, Implementation

Help shape the future of scientific discoveryJoin us in building the next generation of AI-powered tools that help scientists work smarter, communicate ideas, and accelerate discovery. Already trusted by over 4 million scientists worldwide, we're just getting started.
“BioRender (W18) is in the top 1% of YC companies. With AI reshaping biology research, BioRender holds unique insight into the future of science. We led their Series A because I saw the metrics firsthand - insane growth, operational excellence, and customer love unlike anything else. They’re definitely one to watch —
don’t miss out on this rocket ship.
”
Garry Tan
Customer Education Manager, ImplementationLocationRemote (Canada);
Remote (US)
Employment TypeFull time
Location TypeRemote
DepartmentCustomer Success
At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science – transforming how knowledge is shared and making science open, collaborative, and easily understandable by all.
We’re shaping the future of science communication and are looking for talented individuals to help bring this vision to life!
About BioRenderBioRender is on a mission to accelerate the world’s ability to learn, discover, and communicate science. We build software for scientists — from academics to biotech enterprises — to create professional-grade scientific figures, presentations, and data visualizations. Trusted by over 2 million scientists across 200+ countries, BioRender is where the world’s best science gets communicated.
The OpportunityBioRender is expanding with our new Graphing product and we need someone to own the launch experience end-to-end. As our first Implementation Specialist, you’ll be the dedicated expert ensuring every organization that adopts Graphing gets up and running quickly, confidently, and successfully.
This is a high-impact, customer-facing role sitting within BioRender’s Customer Education team. You’ll design and deliver the onboarding programs, migration support, and training resources that make Graphing adoption frictionless while also scaling those programs across our full-serve customer base.
This role is critical because: Successful implementation is critical to long-term adoption and success. You directly support positive renewal outcomes by setting customers up for success through successful activation and change management support.
What You’ll DoLead Graphing & New Product LaunchesOwn tiered post-sales launch support for new graphing accounts - including dedicated onboarding sessions, product guidance, and admin support
Serve as the primary implementation point of contact for Graphing customers, from contract close through first meaningful activation
Migration & Technical OnboardingLead migration support for customers transitioning from other graphing tools, ensuring a smooth and confidence-inspiring switch
Set up and customize templates for new Graphing customers
Build & Scale Onboarding ResourcesDevelop customized onboarding resources by user type, skill level, and product area (e.G., quick-start guides, training decks, video walkthroughs)
Create plug-and-play templates and setup assets that reduce time-to-value for every new Graphing user
Scale effective onboarding across all accounts
Optimize Internal CollaborationBuild standardized resources for CSMs to support effective onboarding like plug and play training decks and email templates
Partner with CSMs to support effective Graphing launch onsites, where applicable
What We’re Looking ForRequired3+ years in a customer-facing implementation, onboarding, solutions engineering, or technical CSM role at a SaaS company
Experience with data analysis tools (Prism, R/ggplot, Python/matplotlib, SPSS, etc.) or a background in life sciences, biology, or a scientific discipline
Proven track record of owning complex product launches or onboarding programs from design through delivery
Strong ability to translate technical product features into clear, accessible training and documentation
Excellent written and verbal communication — you can explain a complex concept clearly to a PhD researcher and a department admin
Highly organized, self-directed, and comfortable operating in ambiguous, fast-moving environments
Demonstrated empathy for the customer experience and a bias toward proactive, anticipatory support
Bonus PointsWe love our users! Have experience using BioRender’s app
Familiarity with Customer.Io, Gainsight, Intercom, or similar CS/lifecycle platforms
Experience building train-the-trainer programs or champion enablement models
Comfort working cross-functionally with CSM’s, Product, Marketing, and Sales
We are mission-driven : we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications!
BioRender is loved by millions!
We have a world-class NPS and a community of loyal fans and users in 200+ countries!
Our company is backed by top investors
and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies
We’re remote-first
with team members across Canada and the U.S., offering you the flexibility to work from anywhere.
BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. By submitting this application, you consent to the processing of your personal data by BioRender in accordance with GDPR and our Privacy Policy.
Our valuesBioRender is a company of passionate problem-solvers at the intersection of science and technology. We’re building a visual language that will help unlock discoveries in Biology.
How we workSmall teams, big impact
We work in small teams where you'll have real ownership, meaningful responsibility, and the opportunity to shape what we build.
Work remotely from the US or Canada, with access to our Toronto office and the flexibility to work from abroad for up to three months a year.
Time together
We bring teams together throughout the year for planning, hackathons, and team building.
Perks and benefitsCompetitive compensation
Competitive salaries, meaningful equity ownership, and regular compensation reviews.
Flexible time off
Flexible vacation, paid sick days, and additional company Recharge Days to rest and reset.
Comprehensive health and dental coverage, mental health support, and our PAW pet wellness benefit.
Parental leave benefits
Paid parental leave to support growing families, plus a new baby bonus.
An annual professional development allowance to invest in your skills and growth.
Below is an example of what you can typically expect from our interview process, though the number and order of interviews may vary depending on the position.
Get to know BioRender, share your background, and learn more about the opportunity.
Dive deeper into your experience, skills, and how they align with the role.
Practical assessmentShowcase your approach to solving problems through a role-relevant exercise.
Work History interviewWalk us through your career, key accomplishments, and the impact you've made.
Leadership interviewExplore how you approach decisions, collaboration, and our company values.
Reference checksWe'll connect with former managers and colleagues to learn more about your experience and contributions.
Join our award-winning teamWe’re shaping the future of science communication and are looking for talented individuals to help bring our vision to life!
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