Senior Library Service Designer
Calgary Public Library
Shape better patron experiences through user research, service design, and innovative solutions as a Senior Service Designer for library programs.This senior role leads service design practice across Library teams. You will understand patron needs, analyse processes, and apply design thinking, prototyping, and testing. The work connects community insight with improved library services and programs.Key Responsibilities:
Lead research into patron needs, behaviours, trends, and expectationsDesign innovative solutions for library programs and servicesCoordinate experimentation and innovation across complex environmentsManage portfolios of projects with dynamic timelinesPresent insights and recommendations to diverse stakeholdersRequirements:
Master’s degree or equivalent education and experienceSignificant subject matter expertise and specialized professional experienceExperience with user research, facilitation, journey mapping, prototyping, and testingExperience managing portfolios containing multiple projectsFamiliarity with library operations, technologies, resources, and user needsBring service design expertise, person-centered research, and portfolio leadership to improve library experiences for patrons and staff.
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Lead research into patron needs, behaviours, trends, and expectationsDesign innovative solutions for library programs and servicesCoordinate experimentation and innovation across complex environmentsManage portfolios of projects with dynamic timelinesPresent insights and recommendations to diverse stakeholdersRequirements:
Master’s degree or equivalent education and experienceSignificant subject matter expertise and specialized professional experienceExperience with user research, facilitation, journey mapping, prototyping, and testingExperience managing portfolios containing multiple projectsFamiliarity with library operations, technologies, resources, and user needsBring service design expertise, person-centered research, and portfolio leadership to improve library experiences for patrons and staff.
#J-18808-Ljbffr
Vacancy posted 40 minutes ago
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