Senior Application Support Coordinator

Coordinate application support and project delivery using JIRA, ITIL, and stakeholder collaboration across technical and business teams.This senior position supports production applications, incident resolution, and project coordination. You will manage tickets, work with project and product managers, and support application lifecycles. The work includes troubleshooting, documentation, reporting, and collaboration across teams.Key Responsibilities:
Manage JIRA and eSMT incident tickets within SLAsFacilitate application issue resolution among stakeholdersSupport incident, change, deployment, and upgrade processesMaintain technical documents, procedures, and knowledge articlesCreate performance dashboards with project and product managersRequirements:
5+ years coordinating project teams and deliverables5+ years managing clients and application expectationsWorking knowledge of ITIL, SDLC, and business analysisExperience managing ticket lifecycles, escalation, and closureExcellent communication, analytical, and relationship management skillsApply application support, ITIL, ticket management, and stakeholder coordination expertise across complex technology projects.
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