Senior Engineer, Cloud Operations

At Sleep Country Canada/Dormezvous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight’s. Guided by our values – We CARE About People;
We WIN Together;
We DREAM Big and We DELIVER with Excellence – we are building on our 30-year foundation of taking care of each other and our customers’ sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada’s leading sleep partner. We’re looking for someone to join our exceptional team as we continue to advance the future of sleep wellness.
Job DescriptionSleep Country Canada is looking for a
Senior Cloud Engineer
to plays a key role in ensuring the reliability, performance, and security of Sleep Country’s multi-cloud environment. This position combines hands‑on engineering with strategic problem‑solving to design, build, and optimize cloud‑based systems, while driving continuous improvement and innovation across cloud operations.
In this current open role you will:
Design, build, and maintain cloud infrastructure across multiple platforms (e.G., AWS, Azure, GCP) to support business applications and services.
Implement configurations for compute, storage, networking, and cloud services following best practices for scalability and resilience, performing regular maintenance, patching, and environment updates to ensure systems remain current and performant.
Monitor cloud systems and services using enterprise monitoring and alerting tools to ensure uptime and performance, Investigating and troubleshooting incidents and problems, performing root‑cause analysis and timely remediation of cloud infrastructure issues.
Participate in a rotating on‑call schedule for after‑hours support, responding to critical incidents to restore services and minimize downtime in line with service level objectives.
Develop and manage automation scripts and CI/CD pipelines to streamline cloud deployments and operations, Utilizing infrastructure‑as‑code (e.G., Terraform, CloudFormation) to provision and configure cloud resources reliably and repeatedly.
Implement automated build, test, and deployment processes in collaboration with DevOps and development teams, reducing manual effort and improving consistency across environments.
Analyze system performance metrics and identifies opportunities to improve efficiency, reliability, and cost‑effectiveness of cloud operations, optimize resource usage and application performance through tuning and capacity planning.
Evaluate and adopt new tools and practices (including emerging AIOps platforms, intelligent monitoring, and auto‑remediation technologies) to enhance operational capabilities.
Contribute to improving operational playbooks, runbooks, and knowledge bases for the cloud operations function.
Implement and adhere to security and compliance controls within cloud environments, following corporate IT security policies, standards, and regulatory requirements (e.G., data protection, privacy) in all cloud configuration and deployment activities.
Work closely with Security and Compliance teams to remediate vulnerabilities, manage cloud access and encryption keys, and ensure that cloud infrastructure and processes pass audits and meet governance standards.
Maintain accurate documentation for configurations and changes as part of compliance and change management processes.
Excellent communication skills, both written and verbal, with the ability to document procedures and clearly convey technical information to teammates and stakeholders, effectively collaborating with cross‑functional teams (Cloud Ops, DevOps, Developers, Security, Vendors) to implement solutions and resolve issues.
The Qualifications and experience we like to see:
Bachelor’s degree in computer science, Information Systems or a related field.
Approximately 5+ years of progressive experience in IT infrastructure or cloud engineering, with a focus on deploying and managing cloud‑based environments.
Demonstrated success in supporting complex, distributed systems and services in a production (24/7) environment.
Deep hands‑on knowledge of public cloud platforms (such as AWS, Microsoft Azure, or Google Cloud Platform), including experience with compute, storage, networking, and managed services.
Proficiency in designing highly available, scalable cloud architectures and implementing cloud networking concepts (VPC/VNet configuration, security groups, load balancers, etc.). Strong understanding of virtualization and containerization technologies;
experience with container orchestrators (e.G., Kubernetes) is an asset.
Strong experience with infrastructure automation and DevOps practices.
Proficiency in writing scripts (e.G., PowerShell, Python, Bash) to automate system tasks and deployments.
Experience building and maintaining CI/CD pipelines (using tools such as Jenkins, GitHub Actions, or Azure DevOps) to automate build, test, and deployment processes.
Familiarity with infrastructure‑as‑code tools (e.G., Terraform, CloudFormation) for provisioning and managing cloud resources.
Proven ability in monitoring, incident management, and performance tuning for cloud‑based systems. Experience using modern observability tools (such as Dynatrace, Datadog, CloudWatch, etc.) to collect metrics, logs, and traces, and to troubleshoot complex issues.
Strong analytical and problem‑solving skills, with the capacity to perform root cause analysis and implement effective fixes under pressure. Comfortable working in an on‑call rotation, and capable of making sound decisions quickly during critical incidents to restore service.
Excellent communication skills, both written and verbal, with the ability to document procedures and clearly convey technical information to teammates and stakeholders.
Demonstrated curiosity and adaptability in keeping pace with evolving technologies and practices in cloud computing, including willingness and aptitude to learn and utilize new tools (including AI‑driven operations tools, automated monitoring/alerting systems) to improve efficiency and reliability.
Experience with BigCommerce, Shopify, or similar cloud‑based eCommerce platforms.
Familiarity with Oracle Cloud Infrastructure (OCI) and/or Oracle Fusion Cloud applications in an operational setting considered an asset.
Why members of our Corporate team love working at Sleep Country Canada/Dormezvous?:
This is not a job but aCAREERwith opportunities for growth and advancement
Diverse and inclusive work environment
We will invest in you and provide extensive training, mentoring and continuous development
Access to training and development platforms
Full medical, dental benefits and a Deferred Profit Sharing Program
Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well‑being, i.E., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment!
Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
Maternity/Parental leave top up benefits
Tuition Reimbursement Program that covers professional AND personal development
Long service awards, celebrations and other social events
Associate Referral Program
Paid day off to volunteer at your local charity of choice
Additional InformationThis is a current open position. The salary range for this position is $105,000 - $130,000 annually. Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labor market.
Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.
Inclusion & BelongingWe are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability. Upon request, accommodations are available during all stages of the recruitment process.
ABOUT SLEEP COUNTRYSleep Country is Canada’s leading specialty sleep retailer with a purpose to transform lives by awakening Canadians to the power of sleep. Sleep Country Canada operates under the retailer banners;
Sleep Country, Dormez‑vous, the rest, Endy, Hush, Silk & Snow and Casper Canada. The Company has omnichannel and ecommerce operations including over 300 corporate‑owned stores and 18 distribution centres warehouses across Canada. Recognized as one of Canada’s Most Admired Corporate Cultures in 2023 by Waterstone Human Capital, Sleep Country is committed to building a company culture of inclusion and diversity where differences are embraced and valued. The Company actively invests in its sleep ecosystem, innovative products, world‑class customer experience, communities and its people. For more information about Sleep Country, please visit
Job InfoJob Identification 771Job Category Technology and Business SolutionsPosting Date 11/02/2026, 02:22 AMJob Schedule Full timeLocations 7920 Airport Road, Brampton, ON, L6T 4N8, CA (Hybrid)
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