Staff Backend Engineer - Grafana App Platform | Canada | Remote

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J. P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana. com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote position. We are looking for candidates in the US and Canada. The Opportunity: As our Cloud / Grafana-as-a-service business continues to grow, we've started to change Grafana's core architecture to be fully multi-tenant and scalable, as well as a solid platform for our opinionated Cloud apps. We're looking for someone with a lot of experience with SaaS platforms at scale.

We are turning Grafana into a proper observability app platform where OSS and proprietary apps can directly tap into dashboards, alerts, incidents, and telemetry and deliver even more integrated experiences. To get there, we need to refactor a big part of Grafana so that it’s simpler and standardized. Grafana is used by countless OSS and Cloud users across different platforms, so planning and rolling out changes safely to avoid service disruptions is crucial; we are looking for someone who is excited about this sort of work. What You’ll Be Doing: - Coding new features, enhancing the operational experience of the systems you develop, and iteratively improving them based on production insights - Authoring, contributing to and reviewing design documents - Taking an active role in shaping the roadmap - Mentoring and supporting other team members and collaborating with different teams across the organization - Owning the experience of our customers by participating in weekday 12h x 5d and a separate weekend 24h x 2d on-call rotations. We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google. What Makes You a Great Fit: - You have strong coding skills and operational experience; you were responsible for operating the software you have built. - You have worked on a SaaS platform and dealt with common distributed systems problems (e. g. scalability, multi-tenancy, data isolation, HA, …) - You have excellent communication skills. You can express your ideas with great clarity in writing and during meetings. You know when to pick which mode of communication. - You are willing to work across teams. Your work has to be aligned with the needs of other squads and external stakeholders.