Technical Product Specialist Autospex

Niricson

AUTOSPEX® technical product specialist in Canada, remote, connecting infrastructure assessment expertise with customer onboarding and product development.This customer-facing role reports to the Chief Product Officer at Niricson. You will explain complex technology clearly, support engineers and infrastructure owners, and translate customer needs into actionable requirements. The work includes product guidance, technical demonstrations, Jira backlog coordination, and collaboration with Product, Engineering, Data Capture, and R&D teams.Key Responsibilities:
Develop deep expertise in AUTOSPEX® workflows, outputs, and capabilitiesOnboard customers and coordinate training, access, workflows, and follow-upInvestigate technical issues and maintain customer communication through resolutionTranslate recurring customer needs into product and workflow requirementsSupport demonstrations, proposals, and solution-development discussionsRequirements:
Degree, diploma, or equivalent experience in a technical fieldFive-plus years with technical products, software, engineering, or infrastructure technologiesExperience explaining complex concepts to technical and non-technical audiencesExperience managing software backlogs in Jira or comparable toolsExperience preparing requirements, user stories, and acceptance criteriaApply technical curiosity, customer insight, and product backlog expertise to improve AUTOSPEX® for infrastructure stakeholders.
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