Technical Service Operations Manager

Technical service operations leadership at Plan Group requires strong team development and operational problem-solving across transit and technology projects. Manage service delivery while supporting client relationships.As Service Manager, you will lead Service Technicians, Team Leads, Supervisors, and Coordinators. The work includes scheduling, resource planning, contract commitments, reporting, fleet management, inventory, quoting, pricing, and customer satisfaction. You will support quality, safety, and continuous improvement through site visits and performance monitoring.Key Responsibilities:
Lead, coach, and develop service teamsManage hiring, onboarding, training, and performance managementCoordinate scheduling, resources, and workload distributionHandle client escalations and contract-related mattersMonitor budgets, costs, performance, and customer satisfactionRequirements:
Post-secondary education in a related fieldFive-plus years of technical service operations experienceProven leadership experience and team budget managementStrong organizational, communication, and problem-solving skillsMicrosoft Office proficiency and multiple-priority managementLead technical service operations at Plan Group through team development, client management, budgeting, and continuous improvement.
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