Operations and Fulfillment Coordinator

ABOUT US:  

Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We’re entrepreneurial. We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.  

We’re a people-first company and what we do wouldn’t be possible without our customers. For this reason, we like to say that our collections are always customer curated. Join our flexible work culture and team of creative and passionate individuals.  

Reporting directly to the Director, Customer Operations, the Operations & Fulfillment Coordinator is responsible for the end-to-end execution of our head office swatch fulfillment operation across Moe’s Home Collection, Sundays, and Hetta, while also providing operational and order management support to the broader team. This hands-on role combines physical fulfillment, inventory management, systems work, and administrative support and is well suited to someone who is organized, detail-oriented, and takes ownership of getting things done accurately and on time.  

DUTIES & RESPONSIBILITIES:  

Swatch Fulfillment & Management (Primary – approximately 80%) 

• Process incoming swatch and sample requests for Moe’s Home Collection, Sundays, and Hetta accurately and on time.  

• Pick, pack, and ship swatch and sample requests, ensuring orders are fulfilled accurately and within service level timelines.  

• Receive incoming swatch inventory and ensure materials are accurately accounted for and put away in a timely manner.  

• Maintain and organize the swatch library, ensuring materials are correctly labeled, stocked, and easy to locate for efficient picking.  

• Monitor inventory levels, flag low or out-of-stock materials, and coordinate replenishment and reordering with the Planning team.  

• Perform quality checks before shipping to ensure the correct material and colour are sent and that all swatches are in good condition.  

• Track daily and weekly swatch order volumes and monitor fulfillment against service level timelines.  

• Book shipments directly through carrier and shipping portals and generate shipping labels and tracking information, taking ownership of on-time dispatch.  

• Maintain a clean and organized swatch workstation and storage area and ensure packing supplies remain stocked.  

Order Management & Operations Support (Secondary – approximately 20%) 

• Support order management activities, including order release and invoicing, as required.  

• Provide general administrative and operational support to the broader team based on available capacity.  

• Assist with ad hoc operational tasks and projects as required.  

SKILLS & QUALIFICATIONS:  

• Highly organized with excellent attention to detail and strong follow-through.  

• Strong written and verbal communication skills.  

• Comfortable learning and working across multiple systems, including ERP/order management systems, Microsoft Excel, and shipping/carrier portals; strong general systems knowledge is an asset.  

• Demonstrated ownership and accountability, with the ability to manage shipments and ensure on-time dispatch with minimal supervision.  

• Ability to prioritize and accurately manage repetitive, high-volume tasks in a fast-paced environment.  

• Comfortable performing the physical requirements associated with picking, packing, and shipping, including standing and light lifting.  

• Self-motivated and eager to learn, grow, and take on additional responsibilities over time.  

• Strong computer skills, including Microsoft Excel, Outlook, and Word.  

• High school diploma required.  

• Previous experience in an administrative, warehouse, retail, customer service, or similar role is an asset.  

• Ability to work in person from our head office at 1728 Glen Drive five days per week.  

WHAT WE OFFER:  

• Competitive salary plus bonus.  

• Comprehensive benefits plan (health, dental, vision) with enhanced coverage for mental health resources.  

• Three weeks of vacation in your first year.  

• Casual and open office with views of downtown Vancouver and the North Shore mountains.  

• Stocked kitchen with snacks, fresh fruit, coffee, and tea.  

• Ergonomic workstations with sit-stand desks.  

• Free electric vehicle charging at our head office.  

• Generous product discounts for yourself, friends, and family.  

• Professional development opportunities.  

• Office gym and free weekly spin classes at Ride Cycle Club (locations in Vancouver and Toronto).  

The salary range for this role is currently budgeted at $45,000 -$50,000 + bonus annually.  

We appreciate hearing from all candidates; however, only those under consideration will be contacted. Moe’s is proud to be an equal opportunity employer committed to inclusive hiring practices.