AV Field Service Technician at Gatik - Grow in Tech

AV Field Service Technician at Gatik - Grow in Tech — Remote

This is a high-value, niche technical role at the intersection of commercial vehicle maintenance and cutting-edge autonomous vehicle (AV) technology — a combination that is increasingly rare and sought after in the industry.

Compensation context: While no salary is listed, Field Service Technicians with 5+ years of experience in AV or commercial vehicles in the US typically earn $75,000–$105,000/year , with senior or specialized roles reaching $120K+. Gatik's VC-backed, growth-stage positioning suggests competitive compensation to attract talent from automotive OEMs and robotics firms.

• Hands-on Level 4 AV hardware/software integration — one of the most in-demand skill sets in mobility tech
• CAN bus diagnostics, sensor calibration, and firmware flashing on commercial trucks
• OSHA/DOT/FMCSA compliance expertise transferable across the trucking and logistics sectors
• Technical documentation and failure analysis — valued in engineering and operations leadership tracks

Green flags: Gatik is the only company with proven fully driverless commercial deployments at scale, giving this role genuine résumé weight. The company has blue-chip clients (Walmart), strategic investors (Nippon Express), and a clear path to growth.

Watch points: No salary transparency and no explicit PTO or benefits details in the posting. The role requires significant travel, which can affect work-life balance. As a startup (founded 2017), job security depends on continued funding rounds and commercial expansion.

Overall, this is a strong career accelerator for technicians looking to pivot from traditional automotive into the autonomous vehicle industry.

Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world's first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation.

The company's proprietary Level 4 autonomous technology, Gatik Carrier™, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier™ serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations.

About the Role

Gatik is looking for a hands-on Field Service Technician to perform complex diagnostics, maintenance, repairs, and hardware/software integration across our autonomous vehicle fleet. In this role, you will work directly on both traditional OEM vehicle platforms and Gatik's proprietary Autonomous Software and Hardware stack, ensuring maximum fleet uptime, operational readiness, and strict adherence to quality and safety standards.

Reporting to the Field Service Team Manager, you will act as a key technical execution expert on-site, delivering high-quality technical documentation and engineering feedback to optimize fleet reliability. You will be instrumental in maintaining safety and quality standards while driving continuous fleet performance.

This role is remote , but travel is necessary to our sites throughout North America.

What You'll Do

• OEM & Autonomous System Diagnostics & Maintenance: Perform hands-on maintenance, diagnostic troubleshooting, and repairs on OEM vehicle platforms and autonomous software/hardware stacks using engineering tools, and handle software/firmware flashing.
• Technical Execution & Fleet Operations: Execute rapid root-cause repairs, sensor calibrations, vehicle upfits, and End-of-Line testing while acting as a technical liaison for remote engineering support.
• Vehicle Campaigns & Standard Work Instructions: Carry out Technical Service Bulletins, recall campaigns, and hardware/software retrofits while validating Standard Work Instructions and SOPs.
• Technical Writing & Engineering Communication: Author detailed service records, diagnostic write-ups, and failure analysis reports, translating complex engineering schematics and specs into practical maintenance execution.
• Quality, Safety & Workspace Compliance: Adhere to safety protocols (SMS, LOTO, PPE) and maintain shop cleanliness and compliance in accordance with 6S, OSHA, DOT, and FMCSA standards.

What We're Looking For

• 5+ years of hands-on experience in field service, commercial vehicle maintenance, automotive diagnostics, or AV/robotics electro-mechanical repair.
• Proven full-stack troubleshooting skills across OEM vehicle platforms and autonomous software/hardware stacks.
• Proficiency with engineering-level tooling , including micro-ohm meters, digital multimeters, CAN bus analyzers, and wiring repair equipment.
• Strong technical writing and comprehension skills , with the ability to interpret complex schematics and write clear, structured diagnostic write-ups and service logs.
• Knowledge of safety & compliance , including LOTO, electrical safety, and OSHA/DOT/FMCSA regulations.

More about Gatik

Founded in 2017 by experts in autonomous vehicle technology, Gatik has rapidly expanded its presence to Mountain View, Dallas-Fort Worth, Arkansas, and Toronto. As the first and only company to achieve fully driverless middle-mile commercial deliveries, Gatik holds a unique and defensible position in the AV industry, with a clear trajectory toward sustainable growth and profitability.

We have delivered complete, proprietary AV technology — an integration of software and hardware — to enable earlier successes for our clients in constrained Level 4 autonomy. By choosing the middle mile — with defined point-to-point delivery — we have simplified some of the more complex AV challenges, enabling us to achieve full autonomy ahead of competitors. Given extensive knowledge of Gatik's well-defined, fixed route ODDs and hybrid architecture, we are able to hyper-optimize our models with exponentially less data, establish gate-keeping mechanisms to maintain explainability, and ensure continued safety of the system for unmanned operations.

At Gatik, we connect people of extraordinary talent and experience to an opportunity to create a more resilient supply chain and contribute to our environment's sustainability. We are diverse in our backgrounds and perspectives yet united by a bold vision and shared commitment to our values. Our culture emphasizes the importance of collaboration, respect and agility.

We at Gatik strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that together we can do great things. We are committed to an inclusive and diverse team. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Is this Field Service Technician role truly remote or does it require on-site presence? The role is listed as remote for your home base, but significant travel to Gatik's operational sites across the US (Texas, Arkansas) and Canada (Ontario) is required. You will need to be physically present at sites to perform diagnostics, repairs, and hardware maintenance. What experience is required to apply for this position? Gatik requires 5+ years of hands-on experience in field service, commercial vehicle maintenance, automotive diagnostics, or AV/robotics electro-mechanical repair, along with proficiency in engineering tools like CAN bus analyzers and digital multimeters. Does this role require knowledge of autonomous vehicle software as well as hardware? Yes — the role requires "full-stack troubleshooting" across both OEM vehicle platforms and Gatik's proprietary autonomous software/hardware stacks, including software/firmware flashing and sensor calibrations. What compliance standards must this technician adhere to? The technician must comply with LOTO, SMS, PPE safety protocols, as well as OSHA, DOT, and FMCSA regulations, and maintain workspace standards aligned with 6S methodology. What markets does Gatik currently operate in? Gatik's autonomous trucks are commercially deployed in Texas, Arkansas, and Ontario, Canada, with headquarters and offices also in Mountain View, CA and Dallas-Fort Worth.

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