Merchandising Technician - TGH OP

Union: CUPE Clerical bargaining unit position, to be unionized

Number of Vacancies: 1

New or Replacement: Replacement

Site: Toronto General Hospital

Department: Outpatient Pharmacy

Reports to: Manager

Wage Range: $21.30 - $26.62 per hour

Hours: 37.5 hours per week

Status: Permanent Full-Time

Closing Date: November 5, 2026

Position Summary

Working under the direction of the Operations Manager and Operations Coordinator, the Merchandising Technician will fulfill tasks to support operations effectively and efficiently, while providing exemplary Customer Service.

Duties:
Responsible for maintaining responsibility for ordering, receiving, and pricing prescription and non-prescription items for multi-site outpatient pharmacies
Performs merchandising and cashier functions
Organizing revenue-generating promotions to attract customer interest
Provides great customer service
Coordinating the return of stale-dated merchandises and other products
Communicating with other Pharmacy personnel
Performing technical functions in support of the Pharmacy
Performing cross-functional duties, within scope of authority
Performing other duties consistent with the job classification, as required
Requires lifting items or bending, such as cases of nutritional products greater than 15lbs which are sold by the case, merchandising/stocking cases of beverages
Requires standing 95% of the shift
Requires assisting with packaging and sending prescription deliveries and reconciling invoices
Requires compression stockings fitting for patients and/or customers and coordination of compression stockings sales.

Grade 12 or recognized equivalent
One (1) year related merchandising experience preferably in the healthcare industry
Very good verbal and written communication skills
Very good interpersonal skills
Very good organizational and time management skills
Computer Skills: MS Word and basic Excel an asset
Knowledge of Pharmacy operations, practices and regulations
Knowledge of applicable legislation i.e. Health Professions Regulations Act, etc.
Knowledge of Workplace Hazardous Material Information System (W.H.M.I.S.) requirements
Compliance with established confidentiality requirement
Satisfactory attendance
Preferred, six months technical experience in a retail/community Pharmacy

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.
Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.