Front Office Night Manager
$59k - $64k per yearFull-time
Vancouver Airport Marriott Hotel
Job Responsibility:
The Sheraton Vancouver Airport Hotel offers an upscale experience for many valued guests, and provides an equally thrilling experience to grow a career! With 32 000 square feet of meeting and convention space and 390 premium guest rooms, our Associates are front and center of the hotel; driving all aspects of the business!
At the Sheraton Vancouver Airport Hotel, we take pride in fostering an environment where learning and development is a lifestyle. Apply today and embark on a rewarding career path!
Reporting to the Front Office Manager, the Night Manager will be responsible for the following:
- Oversee the security and safety of our guests during the overnight shift, conducting nightly rounds of the property
- Responsible for the supervision and operation of the front office during the overnight shift
- Lead, motivate and train associates. Continuously strive for an engaged, enthusiastic, high performing team through recruitment and development, enabling all associates to realize their full potential.
- Responsible for providing timely feedback and performance reviews of Guest Services Agents
- Collaborate and provide support on social media initiatives including online reputation management (TripAdvisor, Yelp, etc.), content creation and social customer service.
- Support and maintain close and effective working relationships cross-functionally with all departments
- Anticipate and exceed guest expectations using Brand Standards, proactively resolve any guest concerns.
- Support and inform the AFOM and other Guest Services Managers on matters pertaining to the operation or development of the Front Office and Hotel in general.
- Assist and support in controlling expenses in the Front Office operation.
- Ensure workplace health and safety is actively practiced in the department
- Be alert on Hotel Security, guest safety and security. Ensure all associates are familiar with fire emergency safety procedures.
- Monitor and respond in a timely manner to past, current and future guest requests on the hotel's social media channels outside of the Social Media Champion's work hours.
Qualifications:
- Ability to work well under pressure while maintaining a high degree of professionalism
- Excellent knowledge of computers, operating systems, Word, Excel, Outlook
- Able to lead by example and motivate team members
- Able to take initiative and be a self-starter
- Strong guest service skills & supervisory skills are essential
- Strong problem solving skills & attention to detail are essential
- Strong administrative, organizational, and time management skills
- Desire to work in a team based environment
- Strong oral and written communication skills required
Job Types: Full-time, Permanent
Pay: $59,000.00-$64,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Night shift
- Weekends as needed
Ability to commute/relocate:
- Richmond, BC V6X 1A3: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Vacancy posted 1 day ago
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