Solution Management Analyst for Rail Systems

Elevate your career as a Solution Management Analyst specializing in Rail Traffic Control systems. This role supports critical systems, ensuring optimal performance and compliance in a dynamic environment.

As a Solution Management Analyst, you will provide technical support to Rail Traffic Control systems while coordinating with Information and Technology stakeholders. Your responsibilities include maintaining Train Dispatch Systems, managing system changes, and automating support tasks. You will also engage in product evolution and ensure compliance with IT standards.

Key Responsibilities: • Maintain and support Train Dispatch Systems for operations • Coordinate system changes with all stakeholders involved • Lead incident resolution to meet Service Level Agreements • Create and manage documentation for processes and procedures • Provide training on effective use of documentation resources

Requirements: • Bachelor’s Degree in Computer Science or related field • Experience in a 24/7 support environment • Strong understanding of release management processes • Knowledge of CI/CD practices and scripting languages • Familiarity with ServiceNow and Google Cloud Platform

Drive excellence in technical support and incident management as a Solution Management Analyst. #J-18808-Ljbffr