Insurance Investigation Services Manager

Lead insurance investigations in a hybrid Waterloo role, using investigative judgment and coaching skills to guide Investigation Analysts.As Program Manager, Investigation Services at Manulife, you will lead dental and drug investigations while developing team capabilities. Your experience in insurance investigations, case development, evidence assessment, and fraud detection will support complex files and sound outcomes. Formal people leadership is not required;
coaching aptitude and influence are valued.Key Responsibilities:
Lead, coach, and develop Investigation AnalystsGuide complex, sensitive, and higher-risk investigationsPromote consistent, high-quality investigative practicesIdentify emerging fraud risks and investigative opportunitiesImprove investigative processes, tools, controls, and practicesRequirements:
Experience conducting insurance investigationsExperience with dental, drug, health benefits, or provider investigationsKnowledge of claims, provider practices, or fraud risksExperience using data and analytics for investigationsFraud or investigation-related education, training, or designationBring investigative methodology, people development, and analytical judgment to Manulife’s Investigation Services team in Waterloo.
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