Senior Ecommerce Operations Manager

Manage Samsung.Com operations, promotions, inventory, and partner coordination from Cheil Canada’s hybrid Mississauga workplace.This Senior E-Commerce Specialist oversees the Samsung e-commerce channel and its daily operating requirements. Responsibilities include Hybris and CMS administration, sales planning, new product launches, marketing content, supply chain coordination, and performance reporting. The specialist works across internal stakeholders, e-commerce partners, and customer service escalations.Key Responsibilities:
Monitor daily website issues and customer service escalationsManage e-commerce partner relationships and required stakeholder coordinationAlign Samsung.Com price promotions with SES storesMonitor inventory shortages and back-order issuesPrepare weekly omnichannel performance reportsRequirements:
Three to five years managing websites for reputable brandsStrong analytical, organizational, and planning skillsExperience with project management and online marketing analysisExperience with Hybris Back Office is an assetAbility to work effectively with limited supervisionSupport Samsung’s digital commerce performance through website operations, promotion planning, inventory monitoring, and stakeholder management.
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