Senior Manager, Vendor Management

What you’ll be doing
The Senior Vendor Manager will be part of the Contact Centre Risk and Control Governance team and will be responsible for building and managing relationships with core suppliers who supply the digital authentication services, ensuring they meet or exceed their contractual obligations. As a Senior Vendor Manager, you will play a key leadership role in building and evolving the vendor management discipline within the Contact Centres and managing all aspects of the vendor relationship. You will support and manage the delivery of vendor services on behalf of the Contact Centres. You will be viewed as an expert in the vendor relationship and will be responsible for managing the vendor contract and amendments. You will actively monitor, report and manage the vendor performance, oversee the vendor financials and invoicing process and lead regular governance meetings. You will work with the vendor and key partners on issue discovery and resolution as well as drive positive change by articulating clear deliverables and driving successful change management. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.How you’ll succeed
Problem solving - Proactively identify strategic opportunities and support the development of outsourcing project plans and business cases. Lead a cross-functional team in diagnosing current state gaps, performing comprehensive analysis of potential opportunities, and preparing and presenting compelling strategic recommendations that have measurable impact.Partnership and Collaboration – Passionate about working in diverse teams and using strategic influencing skills to drive the collective success of the group. Partner and collaborate with individuals across several departments through agile sprints to meet requirements and definition of done.Research and Due Diligence – Perform research to evaluate potential opportunities and ensure the team has robust competitive intelligence and strong awareness of trends, industry developments, client needs and regulatory changes. Assist with due diligence and project management on strategic initiatives.Organization and Analysis - High degree of initiative, self-organization, and self-management skills combined with strong ability to review data and conduct analysis.Stakeholder Management - Ability to establish and maintain stakeholder and sponsor relationships with internal partners and third party service providers.Who you are
You demonstrate experience in vendor management with at least 5+ years experience;
managing key strategic suppliers. You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible. You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.What CIBC Offers
competitive salaryincentive paybanking benefitsbenefits program*defined benefit pension plan*employee share purchase planvacation offeringwellbeing supportMomentMakers, our social, points-based recognition program*Subject to plan and program terms and conditionsWhat you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact View email address on ca.hrm.tc CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location
Toronto-81 Bay, 18th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Analytical ThinkingBudget ProcessesClient ServiceContract Performance ManagementCorporate ServicesManagement ReportingProcurement ServicesTeam ManagementVendor Contract NegotiationsVendor RelationshipsCompany Culture
At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.
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