Senior Product Manager, Platform

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Product Manager, Platform based in Canada. We are seeking a technically fluent, AI-oriented Senior Product Manager to shape the shared platform capabilities behind a growing digital product. In this remote role, you will define the vision and roadmap for foundational systems that enable product teams to deliver better customer experiences more efficiently. Your scope will span subscriptions, billing, customer data, security, reliability, and developer productivity. You will also lead initiatives to integrate AI throughout the software development lifecycle and establish the infrastructure needed for trusted AI-powered customer experiences. Working closely with engineering, data, and cross-functional teams, you will turn complex technical priorities into measurable business outcomes. This is a builder-focused opportunity to establish a new platform function and influence how multiple product teams operate and innovate. Accountabilities: - Define and own the vision, strategy, and roadmap for shared platform systems, treating internal product squads, marketers, and analysts as key stakeholders and customers. - Prioritize platform investments and technical-debt initiatives, translating complex engineering needs into clear business trade-offs based on customer impact, operational capacity, and revenue. - Lead subscription management across mobile app stores and web platforms, including plans, billing, entitlements, and pricing experimentation tools used by Growth teams. - Oversee email deliverability to ensure critical customer communications, including invoices and receipts, reliably reach their intended recipients. - Own event collection, data orchestration, and customer data platform capabilities, ensuring teams have access to consistent, accurate, and privacy-conscious customer information.

- Drive platform reliability, security, and performance, monitoring uptime, crash rates, application speed, release health, and version compatibility across iOS, Android, web, and APIs. - Modernize the software development lifecycle by introducing AI into coding, testing, code reviews, and releases, while improving CI/CD processes and the overall developer experience. - Define shared platform capabilities that enable secure and reliable AI experiences, including business context, protected data access, and safe customer-facing actions. - Partner with engineering leadership and software, DevOps, and data engineers to deliver platform initiatives, coordinate with other product squads, and collaborate with shared platform teams. - Explore and prototype AI-enabled solutions directly, establish measurable outcomes, and ensure delivery commitments remain aligned with broader product and business objectives. Requirements: - Significant experience in product management, ideally within SaaS, software platforms, or technology-driven product organizations. - Strong technical fluency and the ability to work closely with software, DevOps, and data engineering teams on complex platform capabilities. - Demonstrated experience defining product vision, strategy, and roadmaps for shared systems, infrastructure, or platform products. - Ability to prioritize technical investments and debt reduction, translating engineering complexity into business value and communicating trade-offs to senior stakeholders. - Understanding of subscription management, billing systems, entitlements, pricing experimentation, and integrations across web and mobile platforms. - Experience with customer data platforms, event collection, data orchestration, and privacy-conscious data management. - Strong knowledge of platform reliability, application performance, security, API versioning, and release management.