Mail and General Services Technicians

For a description of key terms used on CRA job notices, go to Definitions for job seekers.

About The Job

The CRA is committed to providing an inclusive and barrier-free work environment with a diverse workforce that reflects the Canadians we serve. It starts with the hiring process. To find out more about the CRA's actions in support of Employment Equity (EE), diversity and inclusion (DI), and read testimonials from our employees and executives, please visit the following CRA web sites: Employment equity, diversity and inclusion and Our workforce testimonials - Canada.ca.

We encourage you to complete the EEDI Staffing questionnaire as part of your application if you wish to be considered for appointments using the EE and/or DI staffing requirement in this process. Also, ensure that you have provided consent in the EEDI staffing questionnaire for your EEDI information to be used for screening or selection. If you do not complete the questionnaire, you will not be considered for any appointments using the EE and/or DI staffing requirement in this process. If you decide to modify your response or fill out this questionnaire at a later date, please notify the contact listed at the bottom of this notice of job opportunity.

CRA's National EE Staffing Strategy strives to eliminate gaps for the four EE designated groups: Indigenous peoples, persons with disabilities, members of visible minorities, and women. Where an EE gap exists at the time of appointment, EE may be used as an appointment criterion for permanent and temporary appointments over six months made through this process.

As a Mail and General Services Technician (SP-02/SP0324) , you will be asked to :

• Receives, sorts, verifies, inventories, stores, issues, distributes, ships mail and materiel; and disposes of materiel.
• Processes incoming and outgoing mail including counting and recording of all remittances.
• Picks up classified waste from clients and prepares for destruction.
• Dismantles, moves and erects office enclosures.
• Provides guidance to Agency clients regarding materiel handling and mail services.
• Provides basic maintenance, moving, and storage services.
• Operates materiel handling equipment (e.g. motorized and non-motorized forklifts), and uses light and heavy vehicles.

Refer to the SP0324 to view the complete work description. If you're unable to access the link, please contact the email listed at the bottom of the notice to request a copy of the work description.

Language requirement : French Essential.

Please note this position requires an on-site presence of five (5) days per week. Virtual reporting and teleworking are not possible.

The pool established from this staffing process may be used to staff similar positions.

We may give preference to the first 100 candidates who meet the staffing requirements to apply. Additional candidates may be considered as needed. If you are considered further, we will notify you in writing of the next step in this staffing process.

We encourage you to submit your application as soon as possible as the closing date and time on this notice of job opportunity may change.

To apply

Who Can Apply

Any individual residing in Canada, and Canadian citizens and permanent residents residing abroad.

Preference for appointment will be given to veterans first, followed by Canadian citizens and permanent residents.

Please note that this process will be used to staff positions only in Shawinigan and Québec Tax Services Offices (TSOs). If you are a candidate from the general public, you will have to pay for any expenses related to your participation in this staffing process, as well as any relocation costs if you receive an offer of employment from this process.

Qualified members and former members of the Canadian Armed Forces who receive an offer of employment are not entitled to relocation costs from the CRA. They may, however, be entitled to a final relocation from the Department of National Defence.

Education

The CRA's Minimum education standard webpage for SP-02 are :

• Successful completion of two years of secondary school

OR

• CRA-approved alternatives.

Please note: If you have foreign education credentials, you must have your education credentials confirmed by a recognized credential assessment service and provide proof of Canadian equivalency to the staffing board. For more information, visit the Canadian Information Centre for International Credentials.

Any applicable fees are your responsibility.

You must upload your education credentials in the education section of your candidate profile and submit all required documents by the closing date and time of this poster. Failure to provide this information may result in your application being screened out without further consideration.

Experience

Essential staffing requirements

Option 1 : Currently occupying a Mail and General Services Technician (SP-02/ SP0324) position at the Canada Revenue Agency.

OR

Option 2 : No experience required.

Asset Staffing Requirements (Option 1 AND 2)

• Experience* in handling material manually or using equipment, including but not limited to loading, moving, or unloading heavy boxes, mailbags, pallets, or furniture.
• Experience is normally associated with the performance of these functions as part of the major job duties accomplished for a period of three (3) cumulative months within the last 3 years. Candidates must have the required experience at the closing date of this notice.

Assessment

If you have a limitation that may impact your performance during an assessment, such as a test or interview, you may require an accommodation, and we encourage you to ask for it. Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with limitations can fully demonstrate their abilities. If we invite you to be assessed, we will send you more information on how to request accommodation measures throughout this staffing process.

Each request will be individually reviewed. You will be asked to provide information regarding your limitations to be reviewed by a trained assessment accommodation advisor. If needed, professional documentation may be requested to determine the appropriate accommodation measures. All information will be kept confidential.

For examples of assessment accommodations, please visit: Accommodation during an assessment as a candidate.

Minimum Staffing Requirements

• Performance validation, if required
• Language requirement: French essential
• Suitability*

• If you are a former CRA employee whose most recent period of CRA employment ended due to one of the following ways, a case-by-case review will be conducted to determine if the reason(s) for your end of CRA employment impacts your ability to meet the Suitability requirement for the position(s) being staffed through this staffing process:
• Rejection on probation
• Termination of employment for incompetence
• Termination of employment for misconduct

Asset Staffing Requirements

• Qualifications
• Additional education or training
• Budgetary considerations
• Duration of appointment
• Start date
• Minimize business disruption
• Employment Equity
• Knowledge of the Microsoft Office suite
• Korn Fery
• Interview
• Others

Conditions Of Employment

• Reliability and Security: Reliability Status
• Willingness to work overtime
• Capacity and willingness to regularly lift objects weighing up to 35 kg (77.1 lbs) this includes, but is not limited to, stretching, climbing, bending and carrying heavy boxes, mailbags, pallets, and furniture as well as pushing heavy carts or equipment, for up to 5 hours per day.
• Willingness to work on evenings and/or on weekends

Want to know more?

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

We encourage you to read Important information on staffing at the CRA to find out more about staffing processes and how to apply.

CRA employees support the economic and social well-being of Canadians, and build public trust. We have high expectations, and our employees are held to the standards of conduct outlined in our Code of integrity and professional conduct and Directive on conflict of interest, gifts and hospitality, and post-employment.

Information regarding the status of your application will be communicated via the candidate profile on the CRA Careers site. We strongly encourage you to verify the email address attached to your profile and to check your messages regularly for any updates.