Director, Fraud Supervision

Purpose of Position
To provide strategic leadership for FSRA’s oversight of auto insurance fraud and abuse by developing and executing an intelligence-led supervisory framework that strengthens insurer accountability, enhances sector-wide fraud detection and prevention, improves consumer outcomes, and builds relationships with financial services fraud bureaus. To lead and provide oversight of FSRA’s Fraud Reporting Service (FRS), advances fraud supervision initiatives, and acts as FSRA’s lead regulatory liaison on fraud issues. Collaborating with industry, regulators, government, and law enforcement, ensuring supervisory efforts remain risk-based and responsive to emerging fraud risks and integrating fraud intelligence into supervision to strengthen market conduct oversight, operational effectiveness, and industry resilience.Key Responsibilities
Fraud Supervision and Regulatory Strategy
Lead the development, execution, and continuous improvement of FSRA's auto insurance fraud supervision frameworkMonitor emerging fraud risks, trends, schemes, and market vulnerabilities affecting Ontario consumers and insurers.Develop supervisory priorities, strategies, and risk assessments related to fraud and abuse.Integrate fraud intelligence into FSRA's broader supervisory planning and risk-based oversight activities.Provide strategic advice to senior leadership regarding fraud-related regulatory risks, priorities, and policy considerations.Fraud Reporting Service (FRS)
Provide business leadership and oversight for implementation of the Fraud Reporting Service.Establish governance, operational processes, reporting frameworks, and performance measures for the service.Ensure fraud information and intelligence generated through FRS informs supervisory decision-making and regulatory interventions.Lead the development of future enhancements, reporting capabilities, analytics, and intelligence products.Industry Engagement and Collaboration
Serve as FSRA's business lead for fraud-related industry engagement.Chair and oversee the Fraud Industry Technical Advisory Committee and related working groups.Build and maintain strong relationships with insurers, fraud bureaus, law enforcement agencies, government partners, healthcare stakeholders, and industry associations as appropriate to the role.Represent FSRA at industry forums, conferences, and regulatory working groups on fraud-related matters.Intelligence and Analytics
Develop an intelligence-led approach to identifying and assessing fraud risks.Promote greater use of analytics, data, reporting, and intelligence products to support evidence-based supervision.Identify opportunities to improve fraud detection capabilities across the sector.Translate intelligence findings into recommended regulatory actions, supervisory priorities, and strategic recommendations.Regulatory Oversight and Consumer Protection
Support supervisory reviews involving insurer fraud controls, governance, reporting practices, and claims management activities.Assess the effectiveness of insurer fraud prevention and detection programs.Identify systemic issues requiring regulatory intervention or policy responses.Advance initiatives that improve consumer protection while supporting a fair and sustainable marketplace.Leadership and People Management
Lead and develop a team responsible for fraud intelligence, supervision, and related initiatives.Foster collaboration across supervision, actuarial, policy, legal, enforcement, and data teams.Contribute to the ongoing evolution of FSRA's Auto Supervisory Model and supervisory transformation initiatives.Champion innovation, continuous improvement, and evidence-based decision-making.Qualifications
Education University degree in business, public administration, criminology, law, finance, insurance, economics, data analytics, or a related field – or an equivalent combination of education and experience.Master's degree or professional designation, an asset.Experience 10+ years of progressive leadership experience in P&C insurance experience in claims and underwriting fraud investigation and mitigation, and/or insurance operations with knowledge of fraud issues and mitigation initiatives across the industryExperience working with industry stakeholders, regulators, government partners, and internal and external executive-level leadership.Demonstrated experience leading complex and high‑profile projects with a technology component.Knowledge and Skills
Advanced knowledge of the auto insurance sector, including fraud and abuse risks, claims management ecosystems, insurer operations, market conduct expectations, and Ontario’s regulatory framework.High‑level understanding of intelligence-led supervision, enterprise risk assessment methodologies, regulatory oversight models, and evidence-based supervisory practices.Understanding of information management, data governance, and technology-enabled reporting platforms, including the use of intelligence and analytics systems to support regulatory supervision.Proven ability to leverage data, analytics, intelligence products, and sector insights to shape strategic priorities, inform executive decision-making, and support risk‑based regulatory interventions.Knowledge of market conduct supervision, regulatory policy development, and the application of risk‑based regulatory interventions to address systemic issues and consumer harm.Strong understanding of consumer protection principles and the ability to balance consumer outcomes, market integrity, innovation, and industry sustainability within a regulatory environment.Demonstrated leadership in directing cross‑functional teams, aligning diverse technical and business functions, and managing complex transformation, implementation, and change initiatives.Exceptional strategic judgment, systems thinking, and stakeholder management capability, with the ability to anticipate emerging risks and position the organization for effective regulatory response.Highly developed communication, negotiation, and influencing skills, including the ability to advise senior leadership and represent FSRA with regulators, government, industry, and law enforcement partners.Experience leading regulatory transformation initiatives and embedding innovative supervisory approaches, tools, and operating models.Ability to synthesize complex technical, operational, legal, and data‑driven issues into clear supervisory strategies, practical business recommendations, and actionable regulatory advice.Demonstrated capacity to build collaborative partnerships, foster organizational alignment, and lead culture, process, and capability changes that strengthen supervisory effectiveness.*Please note this is an existing vacancy. The position will close at 12AM on the expiry date*Employment Type: Regular Scheduled Weekly Hours: 36.25FSRA is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Accommodation is available under the Ontario Human Rights Code.NOTE: ONLY QUALIFIED CANDIDATES WILL BE CONSIDEREDAt FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services regulator, we’re passionate about protecting consumers. Our principles-based approach means we can quickly and effectively respond to the changing needs of consumers and the industry. Our team combines industry expertise with commitment to public service. We attract individuals who are interested in meaningful work and who measure success through outcomes, not inputs. At FSRA, we invest in the personal and professional growth of our team. We offer a competitive compensation package that includes an employer-matched defined benefit pension plan, and a comprehensive and competitive benefits plan. We prioritize learning and development, wellbeing, diversity, equity, inclusion and belonging, and community giving. Join FSRA and help us shape the future of regulation for generations to come!The Financial Services Regulatory Authority of Ontario (FSRA) is a dynamic, innovative, independent and self-funded regulator of financial services and pensions. The organization promotes strong financial services and pension sectors while protecting the public interest. FSRA has responsibility for regulating property and casualty insurance (including auto insurance rates);
life and health insurance;
credit unions and caisses populaires;
loan and trust companies;
mortgage brokers;
health service providers (related to auto insurance);
and pension plans. We are building an agile, forward-thinking and collaborative culture, and FSRA is committed to encouraging innovation and competition, and promoting market integrity and stability. Joining FSRA is an exciting opportunity to help shape the regulator of the future.
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