Senior It Support Engineer Vancouver
WebHosting
Support Pantheon’s distributed workforce in Vancouver as a Senior IT Support Engineer focused on macOS, Windows, and identity access. This hybrid role provides regular in-person support for Vancouver employees.As a senior individual contributor, you will troubleshoot complex technical issues independently and own ambiguous problems through resolution. Your work spans endpoint management, SaaS applications, hardware, Okta, MFA, SSO, Jamf, and Intune. You will report to the Director of IT while collaborating across IT, Security, People, and business teams.Key Responsibilities:
Provide empathetic support across devices, applications, networks, and conference roomsResolve complex issues and document escalations thoroughlyCoordinate onboarding, offboarding, equipment, devices, and accessSupport Vancouver office technology and eventsImprove procedures, records, workflows, and support reportingRequirements:
Senior individual-contributor experience supporting distributed employeesAbility to troubleshoot complex technical issues independentlyExperience with Okta, MFA, SSO, Jamf, and IntunePractical service-oriented approach across technical support areasAbility to work hybrid in Vancouver, British ColumbiaApply your technical judgment, endpoint expertise, and service mindset to strengthen Pantheon’s secure, reliable IT operations.
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Provide empathetic support across devices, applications, networks, and conference roomsResolve complex issues and document escalations thoroughlyCoordinate onboarding, offboarding, equipment, devices, and accessSupport Vancouver office technology and eventsImprove procedures, records, workflows, and support reportingRequirements:
Senior individual-contributor experience supporting distributed employeesAbility to troubleshoot complex technical issues independentlyExperience with Okta, MFA, SSO, Jamf, and IntunePractical service-oriented approach across technical support areasAbility to work hybrid in Vancouver, British ColumbiaApply your technical judgment, endpoint expertise, and service mindset to strengthen Pantheon’s secure, reliable IT operations.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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