Technical Production Support Lead - Web Applications & SRE
Full-time
Astra North Infoteck Inc.
Technical Production Support Lead Web Applications & SRE
Toronto ON - Hybrid (4 Days WFO)
Production Support & Incident Management
Own L1/L2 production support for web applications internal and external client facing
Act as primary escalation point for critical production incidents (P1/P2)
Lead incident triage resolution and communication with stakeholders
Ensure SLA adherence and timely issue resolution
Coordinate on-call support and support rotations
Root Cause Analysis & Problem Management
Perform root cause analysis (RCA) for recurring or major incidents
Drive permanent fixes and preventive actions
Maintain problem records and track remediation progress
Identify systemic issues and recommend platform improvements
Release & Change Management
Support production deployments and release validation
Review change requests for production readiness
Coordinate with Solution teams during releases as required
Ensure rollback plans and post-deployment verification
Application and Platform Management
Monitor platform health integrations and integrity
Knowledge of SRE tools like Dynatrace Elk and PagerDuty
Troubleshoot issues related to:
Web Application deployed on Windows and Linux ()
Integrations (REST/SOAP APIs middleware RDBMS)
User Security Certificates authentication and authorization issues
Ensure compliance with best practices
Stakeholder & Team Leadership
Act as face of delivery team for Service Requests and adhoc business support activities
Provide clear status updates during incidents and outages
Mentor and guide support analysts
Drive continuous improvement in support processes
Documentation & Governance
Maintain runbooks SOPs and knowledge articles
Improve monitoring alerting and automation
Support audits compliance and governance standard
Required Skills:
Sailpoint
Vacancy posted 11 hours ago
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