Technical Production Support Lead - Web Applications & SRE
Full-time
Astra North Infoteck Inc.
Technical Production Support Lead Web Applications & SRE
Toronto ON - Hybrid (4 Days WFO)
Production Support & Incident Management
Own L1/L2 production support for web applications internal and external client facing
Act as primary escalation point for critical production incidents (P1/P2)
Lead incident triage resolution and communication with stakeholders
Ensure SLA adherence and timely issue resolution
Coordinate on-call support and support rotations
Root Cause Analysis & Problem Management
Perform root cause analysis (RCA) for recurring or major incidents
Drive permanent fixes and preventive actions
Maintain problem records and track remediation progress
Identify systemic issues and recommend platform improvements
Release & Change Management
Support production deployments and release validation
Review change requests for production readiness
Coordinate with Solution teams during releases as required
Ensure rollback plans and post-deployment verification
Application and Platform Management
Monitor platform health integrations and integrity
Knowledge of SRE tools like Dynatrace Elk and PagerDuty
Troubleshoot issues related to:
Web Application deployed on Windows and Linux ()
Integrations (REST/SOAP APIs middleware RDBMS)
User Security Certificates authentication and authorization issues
Ensure compliance with best practices
Stakeholder & Team Leadership
Act as face of delivery team for Service Requests and adhoc business support activities
Provide clear status updates during incidents and outages
Mentor and guide support analysts
Drive continuous improvement in support processes
Documentation & Governance
Maintain runbooks SOPs and knowledge articles
Improve monitoring alerting and automation
Support audits compliance and governance standard
Required Skills:
Sailpoint
Vacancy posted 25 days ago
Similar jobs that could be interesting for youBased on the Technical Production Support Lead - Web Applications & SRE in Toronto, ON vacancy
$75k - $85k per year
...Product & Technical Support Lead We’re looking for a Product & Technical Support Lead to build samdesk’s support function from the ground up. This is a builder role. Today, support at samdesk happens in the gaps between other people’s jobs. You’ll turn that into a real...SuggestedFull timeRemote work- ...bank? Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate... ...Market, STIR and Options Offer technical expertise and support for the systems... ...the mthree Academy: How to discuss production support activity at a high level...SuggestedPermanent employmentRelocationFlexible hours
- ...bank? Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate... ...training. What you'll do: Production support plays a vital role in enterprise... ...a shared mission to look after the technical systems and processes other teams rely...SuggestedPermanent employmentRelocationFlexible hours
- ...you’d like, where you’ll be supported and inspired by a collaborative... ...Join us and help the world’s leading organizations unlock the... ...Capgemini is looking for a Production support Engineer to work for... ...information in accordance with applicable national, state, provincial,...SuggestedPermanent employmentFull timeLocal area
- ...a healthier life, then you must contact us. \ \ \ Lead Web Developer \\(Perm "Toronto - REMOTE \")\\\ \ Looking... ...developer to lead the web development team and support the development of several applications for digital image processing. The successful candidate...WebPermanent employmentFull timeRemote work
- ...financial system. Position Summary: As a Technical Lead, you will be responsible for building and... ...responsible for designing and developing financial products and features for our customers across iOS, Android, and web. In this role, you will work closely with product...WebFull timeFlexible hours
$85k - $100k per year
...’d love to hear from you. About The Role As a team lead within our Product Support organization, you will support a team of product experts... ...sharing, documentation and continuous improvement. Be a technically savvy expert to guide your team members through more...Work at officeRemote work$100k - $110k per year
...and always. Integrity. We lead by example, with humility and... ...where people feel valued, supported, and empowered to contribute... ...Opportunity? The Lead, Construction Applications will provide leadership... ...Collaborate with diverse technical and business teams in a dynamic...RemplacementContract work$110k - $122k per year
...financial well-being of Canadians. As a leading wealth management organization, we are... ...fill an opening for Manager, Technology Application Support to join our Technology Support Services... ...a team of IT professionals who provide technical support and maintenance for the company...Full timeInternship- ...global scale. As an award-winning digital product consultancy and the digital division of... ...expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise... .... Location & Flexibility Our Technical Lead - Five9 will be an integral part of our CX...WebFull timeImmediate startRemote workWork from home
- ...Job Summary Seeking an experienced Application Support Analyst / Platform Support Engineer to support mission-critical banking applications... ...will be responsible for ensuring application stability, production support, incident resolution, change implementation, release...Full time
$120k - $144k per year
...team is growing, and we’re looking for a Technical Lead (CRM Experience) who is driven by end-to... ...their customer workflows. Our flagship product, Method CRM is purpose-built for small businesses... ...Rules Engine and Data Access Layer, to support complex no code business logic....WebPermanent employmentFull timeInternshipWork at officeFlexible hours2 days per week3 days per week$107.5k per year
...Science is the heart of Canada’s leading university and one of the... ...Administrative Officer, the Senior Technical Lead will play a critical... ...and enterprise IT lead supporting both advanced scientific computing... ..., automation, enterprise applications, and business systems analysis...WebFull timeLocal area- ...then you must contact us. \ \ \ \ Technical Support Engineer \\(Perm "Toronto - REMOTE \")\\... ...and installing and configuring company products. \ \ \ \ Responsibilities \\ \ o... ...\ \ o \\\ Ability to troubleshoot web application using Chrome DevTools or...WebPermanent employmentFull timeRemote work
- ...The Job The opening is for a lead front-end web application developer. This key role will involve design and implementation of a new single-page web applicaiton. This is a unique opportunity to be a part of an early stage startup, working directly with the co-founders,...WebFull timeInternship
- ...broad suite of digital marketing solution products by bringing together the right mix of AI-... ...be ourselves. We are looking for a Technical Lead to join our growing engineering team. The... ...and develop scalable and high-performance web applications using the MERN stack Collaborate...WebFull timeLocal areaRemote work
$95k - $100k per year
...About the role: We are looking for an experienced Technical Product Manager to help drive the roadmap for the Financeit Loan Servicing platform through leading the definition, execution, and roll-out of features that support the needs of our Operations, Finance, and Risk...WebFull timeWork at officeFlexible hours- ...preferred) Skills: Digital : Amazon Web Service(AWS) Cloud Computing~... ...10+ years of experience in Java application development with proven experience leading development teams. Strong expertise... ..., development, code reviews, and technical delivery of enterprise...Work at office2 days per week
- ...Skills: Amazon Web Service (AWS) Cloud Computing~Java Full stack, Python, Spring Boot, Angular... ..., develop, and maintain enterprise-grade applications using Java, Spring Boot, and Microservices architecture. • Lead technical design discussions, architecture reviews, and...Permanent employment
$85k - $100k per year
...like Smile Digital Health means supporting our mandate for... ...collect and exchange data with our leading FHIR-based data liberation platform... ...of reasons to SMILE! The Application Support Developer is... ...and QA teams to support the product. This position will include on...WebRemote jobLong term contractFull timeFlexible hours- ...inspires extraordinary results. The Support Engineer II role spec... ...Troubleshooting: Own high-level, complex technical issues for global enterprise... ...toolkit to investigate APIs, web services, databases, and log... ...—and at Emburse, we’re leading the way. Our AI-powered solutions...WebFull timeLocal areaFlexible hoursAfternoon shift
- ...Responsibility: The Global Lead Buyer (GLB) Corporate will manage a dedicated Software - Applications portfolio delivering the best... ...Provide inputs, guidance and support to ITT procurement community,... ...Virtual collaboration and productivity tools to enable hybrid teams...Full timeContract workLocal areaHome officeFlexible hours
- ...continue to grow, we're looking for an experienced Director, Technical Customer Support to lead our Tier 1 and Tier 2 Technical Support organization and... ...and resolution times, backlog health, quality, and team productivity. Develop scalable support processes, workflows, and...Full timeRemote work
$110k per year
...Our client is seeking an experienced Appian Technical Lead to design, develop, and lead enterprise-grade Appian solutions supporting digital transformation and platform... ...scalable, high-performing, and secure low-code applications aligned with enterprise architecture standards...WebPermanent employmentFull time$110k - $125k per year
...financial well-being of Canadians. As a leading wealth management organization, we are... ...fill an opening for Manager, Technology Application Support to join our Technology Support Services... ...a team of IT professionals who provide technical support and maintenance for the company...Full timeInternship$80k - $120k per year
...reached our current growth rate because we support, promote, and develop our team so that... ...Games is growing and looking for a Lead Technical Artist to elevate the visual quality and... ...You’ll work closely with Art Direction, Product, and Front-End Development to design and...Long term contractWork at officeFlexible hoursAfternoon shift- ...commerce platform to sell any product, through any channel, on any device... ...point of contact for inbound support tickets, chats, and emails... ...~1-2 years of experience in a technical support, customer support, or... ...escalating; ~ Familiarity with web technologies (HTML, JSON, REST...WebWorldwide
- ...Description Great opportunity to join FNZs Production Support Team. The team is responsible for... ...of the issues management. The Technical Specialist role is a key role within the... ...Javascript ReactJS jQuery. Experience with web development Familiarity with...WebFull timeLocal area
$100k - $125k per year
...organizations, Sentry is today’s application monitoring standard and our... ...About the Role At Sentry, Support is an engineering discipline.... ...Our customers are the greatest technical minds in the world—developers... ...while acting as the Technical Lead for our Agentic Ops. You ensure...Hourly payFull timeNight shift$50k - $65k per year
...Dream is looking for an Analyst, Technical Support! We’re always looking for talented people... ...Microsoft 365/Office 365) and other business applications. In this role, you’ll join Dream... ...the rollout and adoption of AI-driven productivity tools (e.g., Copilot, Virtual...Full timeLive InWork at officeRemote workFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Production Support Lead - Web Applications & SRE. Be the first to apply!
Related searches
- tech lead Toronto, ON
- production logistics coordinator Toronto, ON
- production lead hand Toronto, ON
- print production coordinator Toronto, ON
- sales support coordinator Toronto, ON
- application support lead Toronto, ON
- technique Toronto, ON
- electro technical officer Toronto, ON
- technical writing Toronto, ON
- technical education teacher Toronto, ON