Senior Project Manager (Peterborough)

About Bevy Commerce

Bevy Commerce is a leading eCommerce agency specializing in Shopify development, omnichannel strategies, and Shopify POS setup and migration. We partner with some of the world's top eCommerce brands to deliver innovative, high-impact solutions that drive growth and profitability.

Role Summary

The Senior Project Manager will lead the successful execution of multiple ecommerce development projects. Acting as the primary client‑facing representative for Bevy, this person will cultivate strong and lasting client relationships by ensuring seamless communication, delivering regular updates, and addressing high‑level project needs with professionalism and care. They will also provide leadership and mentorship to internal project managers, ensuring alignment with best practices and company processes. This is a key leadership role requiring strong organizational skills, a proactive approach to problem‑solving, and the ability to oversee multiple projects while fostering trust, collaboration, and satisfaction with clients.

Key Responsibilities

• Primary Client Contact: Serve as the primary point of contact for clients across multiple projects, developing trust and ensuring satisfaction. Maintain a strategic view of client needs and priorities, ensuring projects deliver maximum value.
• High‑Level Project Management: Oversee multiple projects at a high level, tracking timelines, budgets, and deliverables to ensure success.
• Lead Client Meetings: Lead recurring project calls with customers, providing updates and gathering feedback.
• Expand Engagement Value to Clients: Identify opportunities to expand project scope and secure or renew retainers, collaborating with internal teams and leadership to drive additional value for clients.
• Client Advocacy: Act as an advocate for the client within Bevy, ensuring their needs and expectations are met.
• Collaborate with Teams: Collaborate with internal teams to anticipate risks, resolve issues, and ensure projects remain on track.
• Resolve Escalated Issues: Troubleshoot and resolve escalated issues, working collaboratively with internal teams and clients.
• Mentor Project Managers: Mentor and guide internal project managers, helping them improve their workflows and adhere to Bevy’s project management standards.
• Develop Best Practices: Advocate for and contribute to the development of project management best practices, templates, and tools.

Qualifications

• 3+ years of experience in project management and account management, preferably within a digital agency or ecommerce environment.
• Exceptional communication and relationship‑building skills, with a client‑first mindset.
• Strong organizational skills, with the ability to manage multiple projects simultaneously at a high level.
• Demonstrated ability to lead customer‑facing meetings and drive follow‑ups with internal teams.
• Experience mentoring or coaching team members to follow processes and best practices.
• Familiarity with ecommerce platforms like Shopify is a solid plus.