Quality Assurance Specialist - Customer Experience
Metrolinx
Metrolinx is seeking a Quality Assurance professional to develop and maintain QA programs for customer communications. You will audit contact centre and related channels, monitor performance metrics and provide evidence-based recommendations to leaders.Collaborating with cross-functional teams, you will identify root causes and drive improvements in service delivery across channels, including training support for staff and ongoing QA program enhancements.
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Vacancy posted 2 hours ago
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