Senior Restoration Project Manager

Benefits:
Company car
Competitive salary
Dental insurance
Free uniforms
Health insurance
Training & development
Be the first call after disaster—and the reason everything gets back on track.
We’re looking for a
Senior Restoration Project Manager
who can confidently own high-volume, high-complexity projects from start to finish. You’ll be the primary decision-maker on files, balancing homeowner care, insurance requirements, and operational efficiency—while managing a high volume of active projects, including a mix of large and standard losses.
This role requires strong restoration experience, estimating knowledge, and the ability to move jobs forward across departments with confidence and authority.
What You’ll Do:
Serve as the primary point of contact with homeowners after fire, flood, or other losses
Manage a high-volume caseload (up to 50 active projects simultaneously)
Communicate directly with insurance adjusters and represent the company professionally
Complete detailed site documentation (R24, Docusketch, photos, reports)
Review scopes and collaborate closely with the Estimating Department
Prepare or review estimates using Xactimate (as required), experience with Symbility is considered an asset
Ensure smooth coordination between mitigation, contents, and reconstruction teams
Proactively identify roadblocks and drive timelines forward
Mentor junior project managers when appropriate
Participate in rotating on-call schedule
Ensure professional file closure and strong customer satisfaction
Who You Are:
Calm, confident, and decisive under pressure
Highly organized and capable of managing high project volume
Experienced in restoration workflows and insurance file requirements
Comfortable having difficult conversations when necessary
Detail-driven but able to see the big picture
A strong communicator who can balance empathy with efficiency
Requirements:
Valid driver’s license
Minimum 2 years of restoration project management experience
Strong working knowledge of Xactimate
Construction experience required
Experience managing multiple active projects (high-volume environment)
Estimating experience considered a strong asset
IICRC certifications (WRT, ASD, FSRT, etc.) preferred or required
Experience with R24, Docusketch, CRMs, and cloud-based systems
Willingness to participate in on-call rotation
What We Offer:
Competitive salary + on-call compensation
Company vehicle during business hours and while on call
Health benefits after probation
RRSP Program after probation
Continued certification and professional development support
Leadership opportunities within a growing team
The opportunity to make a meaningful impact when people need it most
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