Associate Account Manager (GTA Toronto Ontario )

Associate Account Manager, Sports Medicine (GTA Toronto, Ontario)

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

As an Associate Account Manager, you will be a product consultant in the Surgical product portfolio specializing in soft tissue injury repair and degenerative conditions of the shoulder, knee, hip, and small joints.

We are proud to make a significant difference in people’s lives around the world.

What will you be doing?

Reporting to the Regional Sales Manager, the Associate Account Manager is accountable for the management and growth of the defined business categories within the Sports Medicine Business Unit in the assigned territory. Ensures access to our technologies to patients through outstanding services to our customers.

• Deliver the Sports Medicine sales targets in cooperation with the other sales teams.
• Develop an effective territory/account sales strategy and present the strategy to management to gain approval for implementation.
• Accountable for maintaining market and account analysis models. Accurate business forecasting considering in-depth market analysis, including market size, pricing, competitive market landscape, and other information from all sources. Develop strategies to improve sales and increase market share for all product lines.
• Ensure the implementation of therapy promotional/sales programs in conjunction with marketing communication, education, clinical, and training.
• Build strong and lasting relationships with key decision-makers and those influential in the purchasing process to enhance the Smith & Nephew Brand and Image.
• Coordinate and liaise with Account Managers, Territory Managers, and other Smith & Nephew businesses regarding actions/activities within the assigned territory.
• Set Country/district/territory guidelines to leverage resources and coordinate shared resources and services delivered within the district network.
• Provide business and field input into regional specific initiatives and actively participate in, and support, the implementation of initiatives and strategic programs.
• Assist with the execution of Medical Education programs as part of the overall Sales & Marketing Plans to support the education of HCPs.
• Establish relationships with KELs to maintain a strong understanding of product performance, market trends, and potential opportunities.
• Implement and drive tender management strategies through expert input and strategy development for all Sports Medicine RFPs, Quotations, Contracts, and Enquiries to ensure successful acquisition of new business opportunities and ongoing maintenance of existing customer relationships.
• Attend and participate in key professional congresses and events as required.
• Provide procedural implant support to the clinical team as required.
• Ensure that consignment and all other stock levels are accounted for and controlled. This includes the active management of capital equipment and loaners in the assigned territory.
• Build strong business relationships with key decision-makers and those influential in the purchasing process.

What will you need to be successful?

• Understanding of the dynamics of selling in community and academic teaching hospitals.
• The ability to sell in a value-based healthcare system, using CRM sales tools while implementing and leading account management strategies.
• Good presentation and communication skills.
• Demonstrated excellence at interpersonal skills.

Travel Requirements: within designated sales territory with 2-4 overnights a month. Infrequent national travel for events and conferences.

All field sales professionals who are required to gain entry into healthcare facilities to perform the basic remit of their role must successfully complete the credentialing process and comply with the requirements of those facilities they support, which can include adherence to any established vaccine protocols.

You. Unlimited.

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.  

Inclusion and Belonging-  Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about  Employee Inclusion Groups on our website (

• Investing In Your Future: RRSP Programs, Tuition Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Floating Holidays, Paid Community Service Day
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Discounts on fitness clubs, travel and more!

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