Shift Supervisor - Healthcare Operations Centre

Overview

Job Skills / Requirements

Our Shift Supervisors play a key role in overseeing daily operations within the Operations Centre. In this position, you will be responsible for leading a team of Operators, ensuring effective monitoring, incident response, and adherence to established protocols to maintain a safe and secure environment.

Schedule: Sunday-Thursday, 0730-1530hrs Pay Rate: $26.25/hour

Responsibilities:

• Conduct audits of scheduling and reporting software to ensure data-integrity
• Facilitate timely dispatching of alarm and accurate follow up reports with resolutions for each
• Process client requests for ad-hoc coverage into our scheduling software
• Communicate occurrences impacting operations to internal stakeholders as necessary
• Ensure front-line security staff are informed and equipped to carry out their duties and responsibilities
• Compile and distribute shift briefs recapping pertinent events to the support service team
• Manage and maintain work-alone requirements for front-line staff as required
• Assist in radio and equipment tracking and inventory
• Coordinate, assign and review the work of security personnel
• Establish work priorities, delegate work to office support staff and ensure deadlines are met and procedures followed
• Resolve work-related problems or issues
• Write detailed daily logs and reports of all incidents and investigations
• Train new staff members in the job duties, safety procedures and company policies and occasionally perform same duties as supervised workers
• Ensure smooth operations of site orders, safety protocols, site equipment and supplies and arrange for maintenance and repair work
• Monitor quality levels to promote growth and development
• Effectively communicate problems or concerns with the project manager and security personnel
• Oversee and coordinate department procedures and review, evaluate and implement new procedures
• Ensure compliance with relevant laws and regulations
• Respond to emergency situations and providing guidance to on-site personnel
• Perform other duties as requested to assist with operational needs

Requirements:

• Minimum of 1-year of work experience in a call centre, dispatch, or security operations environment
• Prior work experience in a supervisory, management, or leadership role would be an asset
• Commitment to professionalism and excellence in customer service
• Strong computer proficiency and the ability to learn and adapt to new software and applications; minimum 50wpm typing speed
• Excellent communication and interpersonal skills
• Ability to function effectively and accurately in a fast-paced and stressful environment

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.