Account Representative, Cloud Solutions

Location : Hybrid - Sherbrooke/Montreal

Here’s how you will contribute to the success of the company

In this role, you will act as a partner to both our clients and internal teams, ensuring we deliver high-value, tailored cloud solutions that align with our partners’ business objectives. You will play a key role in building strong, trust-based relationships and in driving collaboration across multiple stakeholders to support partner growth and success.

Here’s what your day to day will look like

• Build and maintain a strong sales pipeline through consistent prospecting activities via outgoing phone calls, e-mails and social media platforms (cold calling) and in collaboration with various marketing activities (inbound);


• Manage and nurture relationships with an existing customer base to ensure satisfaction and drive retention;


• Qualifying daily inbound leads coming through our website, blogs, webinars etc;


• Provide accurate and timely forecasts, funnel hygiene, and target updates to meet sales objectives;


• Execute internal campaigns and collaborate with Marketing to optimize ROI;


• Handle new client sign ups and project hand-off;


• Establish relationships with your potential clients;


• Lead deep dive conversation with clients including the creation of relevant business cases to drive alignment and understanding of clients’ current and future needs;


• Enter all relevant client related information and communications in our CRM system;


• Coordinate with internal resources and specialists (SMEs, Pre-Sales, project analysts, etc.) to deliver the right solutions to your clients;


• Be an ambassador for the voice of the customer and communicate all potential improvements to our internal products and software development teams.

Here’s what you need to have and master to get the job

• Strong knowledge of SaaS, IaaS, or other cloud technologies;


• B2B SaaS sales experience


• Experience selling through channel/partner-led models


• 2+ years of experience in a Sales role (or relevant role);


• Bachelor’s degree considered an asset;


• Excellent French and English communication skills, written and spoken; Bilingual


• Excellent customer management skills; including sales, account management, and customer service;


• Strong business acumen and ability to work through complex and detailed business cases;


• Team player mindset with a strong ability to influence and build trusting and lasting relationships with peers and clients;


• Customer-centric mindset - your customer is at the centre of everything you do;


• Be able to explain the technical aspects of our products in simple terms to ensure they are clearly understood;


• Shown creative problem-solving skills with strong initiative to identify areas of process improvement and efficiency;


• Ability to travel in Quebec a few times per year

 

Benefits of working at Sherweb  

Sherweb is first and foremost a culture where our customers’ needs are at the heart of everything we do, supported by Sherwebers committed to living our values of passion, teamwork, and integrity.

Dynamic and flexible work environment  

• Beautiful offices designed for collaboration (Sherbrooke and downtown Montreal)


• Access to cutting-edge tools and technologies


• A results-driven culture where ideas, actions, and expertise are recognized


• Supportive colleagues from diverse professional and cultural backgrounds


• A generous employee referral program

Flexible total compensation package  

• Base salary between $42,350.00 and $60,500.00 per year


• Vacation allowance based on prior experience


• Paid time off starting on day one (vacation and personal days)


• Employee benefits program with savings at local merchants

Unlimited growth opportunities  

• Close relationship with your direct manager and open communication to support your development


• Multiple learning and development opportunities


• Tools to track your progress and support career growth

A vibrant social life (Sherweblife)

A rich calendar of virtual and in-person activities designed to foster connection throughout the year.

At Sherweb, we believe in transparency and pay equity. The salary range provided is intended to give an indication of what you can expect for this role. However, we recognize that each candidate brings a unique set of skills and experiences. The final compensation package will be tailored to reflect the selected candidate’s qualifications and expertise, ensuring we remain competitive and fair in our offers.

Reasons for the requirement of English: Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.

 

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