SAP BPC Support Lead at Madiba

Drive financial planning system success as the SAP BPC Support Lead at Madiba. Take charge of production support, manage teams, and ensure efficient incident resolution in Canada. Madiba is looking for a skilled SAP BPC Support Lead to oversee the production support of a live financial system. This full-time role involves managing an offshore support team and prioritizing the Cherwell support queue based on SLA requirements. The ideal candidate will regularly report on status updates and support incidents, ensuring optimal system functionality. Key Responsibilities:

• Own and prioritize the Cherwell support queue for incidents
• Manage day-to-day tasks of the offshore support team
• Report regularly to management and stakeholders on incidents
• Lead root cause analysis for production incident resolution
• Coordinate change delivery across development and production environments

Requirements:

• Proven experience with BPC Standard production support
• Strong abilities in SAP BW core and backend technologies
• Comfortable creating management reports and dashboards
• Experience coordinating offshore teams across time zones
• Familiarity with month-end and quarter-end close cycles

Leverage your SAP expertise and leadership to enhance Madiba’s financial planning processes. #J-18808-Ljbffr