Medical Secretary - NYGH Access Clinic

Job Title:

Medical Secretary

Employmentterms:

3 months Contract, (0.5 to 1 FTE) with the North York General Hospital Partnership Access Clinic

Morning and Evening Hours 4:30pm to 8:30pm

Salary range:

$23.03 to $27.44 Prorated to FTE(along with HOOPP pension plan and benefits, depending on eligibility)

Expected start date:

ASAP

Number of positions:

1

Reporting to:

Manager, Operations and Integrated Services

Locations:

North York General Hospital Access Clinic – 4001 Leslie Street

Application deadline:

September 8, 2026, by 5:00 PM Eastern Time

Vacancy Status:

New Position

Unionized Position:

Unionized

Background:

Flemingdon Health Centre (FHC) is a registered charity and not-for-profit Community Health Centre serving Flemingdon Park, Fairview, and Thorncliffe Park. Across three sites, FHC provides health-related services grounded in the social determinants of health, community engagement, equity, inclusion, accountability, excellence, collaboration, and partnerships.

PositionSummary:

Provide administrative support to the FHC–North York General Hospital Access evening clinic, delivering compassionate front-desk service while managing competing demands and communicating effectively with clients, providers, and team members.

Responsibilitiesinclude:

• Provide respectful front-desk service to clients, providers, visitors, and staff.
• Respond to inquiries and direct individuals to appropriate staff, programs, or services.
• Assess walk-in, new-client, and urgent situations and contact the nurse on call for triage as needed.
• Update client demographics and maintain records by uploading faxes and scanning documents promptly.
• Book, change, cancel, and follow up on appointments, including diagnostic, specialist, and interpreter appointments.
• Screen potential clients for catchment area, Health Card, and documentation requirements and provide appropriate referrals when needed.
• Manage challenging interactions calmly and professionally using de-escalation and defusing techniques.
• Perform front-desk and back-office duties, including telephone coverage and team backup as required.
• Support quality improvement, process improvements, and collection of demographic data.
• Follow FHC policies and procedures, including privacy requirements and breach-related procedures.
• Perform other duties as assigned.

Skills and Qualifications:

• Secondary School Diploma or equivalent; post-secondary education is an asset.
• Medical Secretary certificate or equivalent.
• Strong written and verbal communication, organizational, coordination, and interpersonal skills.
• Familiarity with electronic medical records; PS Suite experience is an asset.
• Proficiency with computers, typing, MS Office, Microsoft 365, and web-based tools.
• Ability to work independently and collaboratively in an interdisciplinary team.
• Experience handling confidential information and knowledge of applicable privacy laws.
• Demonstrated cultural competency and commitment to anti-racist, anti-oppressive, non-judgmental practice.

Note:

This is a bargaining unit position with UFCW. Terms may be altered because of collective bargaining. For more details on benefits and entitlements, please refer to our collective agreement here:Collective Agreements Portal (gov.on.ca)

We encourage applications from individuals who identify with the diverse communities we serve. Only applicants selected for an interview will be contacted. A vulnerable sector criminal background check is required. Accommodation will be provided throughout the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. FHC does not use Artificial Intelligence in recruitment.