Lounge Server

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Hotel Georgia, a Rosewood Hotel, is looking for an extraordinary Server. The 1927 Lounge Server is responsible for the overall guest dining experience within the restaurant outlet to include but not limited to taking food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. Prepare specific food items, table side. Collect payments. Assist in the maintenance of the restaurant area and equipment.

Essential Duties and Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware, and garnishes in the restaurant.
• Maintain knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving.
• Maintain complete knowledge of VIPs as determined by Hotel & Residents.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain complete knowledge of P.O.S. and manual systems.
• Complete opening side duties as assigned:
  1. Check quality and amount of all restaurant stock and supplies using checklist.
  2. Fold napkins.
  3. Requisition all necessary supplies and transport from storeroom to restaurant.
  4. Set tables according to service standards
  5. Set up all condiments (butter, jellies, syrups, juices) and beverages (non-alcoholic) according to service standards.
  6. Ensure a sufficient supply of all silverware, glassware, and chinaware for service.
  7. Prepare some cold food items (including cereals, fruits parfaits, nuts)
  8. Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
  9. Set upside station with supplies and equipment.
  10. Set up and check all equipment needed for table side service (including burner, carving trolley)

• Follow up on special arrangements to ensure compliance with such.
• Take guests’ food and beverage orders, utilizing suggestive selling techniques.
• Record order of guest following departmental service procedures.
• Input order into system and ensure transmission of food orders is verified by kitchen.
• Communicate additional meal requirements and special requests to the kitchen.
• Set up and check all equipment needed for table side service
• Prepare all Table Side dishes and drinks
• Check storage areas for proper supplies, organization, and cleanliness.
• Legibly document orders when system is down and distribute food orders to kitchen.
• Retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
• Open and serve wine/champagne bottles in accordance with departmental standards.
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Handle guest complaints following the six-step procedure and ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
• Guide the activities of the assigned Server Assistant to ensure optimum service to guests.
• Present guest checks and process payments through the Cashier.
• Adhere to payment, cash handling and credit policies/procedures.
• Collect and report tips at the end of the assigned shift.

1. 1. Properly store all reusable goods.
   2. Breakdown all goods as specified in departmental standards.
   3. Clean all equipment as assigned in the side duties.
   4. Restock items for next service.
   5. Marry and stock all condiments.

• Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow employees.
• All other duties as required.

General Skills: Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills

• Knowledge Ability to perform job functions with attention to detail, speed and accuracy; ability to prioritize, organize and follow through; ability to be a clear thinker, remain calm and resolve problems using good judgment; ability to work well under pressure of meeting production schedules and timelines for guests' hot food orders.
• Ability to maintain good coordination; ability to transport cases of received goods to the workstation; ability to work an 8–12-hour shift in hot, noisy and sometimes close conditions.
• Ability to work with all products and food ingredients involved; ability to use all senses to ensure quality standards are met.
• Ability to differentiate dates; ability to operate, clean and maintain all equipment required in job functions.
• Ability to comprehend and follow recipes; ability to perform job functions with minimal supervision; ability to work cohesively with co-workers as part of a team.

Language: Required to speak, read, and write English, with fluency in other languages preferred.

Physical Requirements

• Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
• Kitchen Environment- constantly exposed to heat, high cold, slippery surfaces, and appliances such as stove, oven, dishwasher, cooking top, as well as cleaning tools.

Qualifications

• Diploma/Some College or an equivalent combination of education and work-related experience.
• Must have current and valid Serving It Right Certification.
• Must have current and valid Food Safe Certification.
• Minimum 19 years of age to pour alcoholic beverages.

Experience

• Minimum three years’ experience in restaurant service.
• Hotel operational exposure (i.e., F&B) preferred
• Experience with a luxury or ultra-luxury property or brand preferred

* Full Time status does not denote guaranteed hours. Assignment of hours is subject to business demands *

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

The pay scale for this position is between $20.58 and $27.44/hour plus tips. This is the pay range for this position that the Hotel reasonably expects to pay.