Customer Data Reporting Analyst

Analyze customer data and reporting for Hydro One in Markham through a 16-month rotation supporting CRM and business processes. Use SAP, SharePoint, and reporting systems to inform customer experience work.This Customer Data and Report Analyst supports the Process and Reporting Manager within Hydro One’s Customer Experience organization. The role assists with business process development, reporting, SharePoint administration, and CRM initiatives. It also involves analytical reports, forecasting, performance reporting, regulatory requirements, and data validation.Key Responsibilities:
Develop and continuously improve business processesGather data for planning, forecasting, and performance reportsCoordinate CRM requirements with business and Business ITFacilitate UAT and feedback sessions before implementationMonitor data integrity, validation, and quality assurance activitiesRequirements:
Four years of university education in an appropriate fieldKnowledge of business administration, computer, and financial conceptsKnowledge of project management and business process methodologiesExperience preparing analytical reports, forecasts, budgets, and business plansOver two years up to four years of relevant experienceSupport Hydro One’s customer experience reporting through data analysis, CRM coordination, process improvement, and accurate business information.
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