Front Desk Support Worker (Part-Time - Night Shift)

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:
ACCOUNTABILITIES:
Basic Functions/Responsibilities
Acts as the main point of contact for all tenants
Handles inquiries and complaints from tenants
Conducts wellness checks where required
Consistently demonstrates respect and empathy for all guests
Maintains availability for personal, practical, and moral support
Answers the program department telephone and records/remits messages
Accurately records day-to-day happenings
Liaises with referral sources and other external agencies as needed, provides referrals for tenants where required
Ensures ongoing monitoring of policies
Performs other assigned job-related duties as required to ensure a safe and secure environment

FINANCIAL AND MATERIALS MANAGEMENT:
The incumbent is involved in minor financial matters regularly, or on a relief basis, or has responsibility for the wise use of his/her own resources.
The incumbent may be authorized to spend, disburse, or collect small amounts of cash.
The incumbent has no input into the annual budget.

WORKING CONDITIONS:
The incumbent’s work environment is typically in a supportive housing facility which operates 24 hours per day
The incumbent might require to lift or move items up to 30 lb with no assistance from others
The incumbent will work under the following disagreeable conditions:Isolation
Monotony
Odors
Dealing with angry people
Verbal abuse
Work schedule affecting lifestyle
Exposure to bodily fluids, bodily waste
Exposure to drugs and alcohol

The incumbent may have little to no travel required.
The incumbent carries a pager/walkie talkie and will work shifts.
The job incumbent may be exposed to the risk of minor to moderate injury or illness due to:Physical attacks by others
Exposure to infectious diseases
Exposure to bodily fluids
Sharp objects
Other dangerous situations

CONCENTRATION REQUIRED:
The performance of the job requires continuously monitoring the environment, frequently interacting with tenants, attentive listening, and moderate attention when recording information. The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct.

 
EDUCATION AND EXPERIENCE QUALIFICATIONS:
Education, Qualifications, and Certifications:
Grade 12 education or equivalent is required
Completion of a 2-year Community College program will be a strong asset
Criminal Record Check
CPR, First Aid, and Non-Violent Crisis Training an asset
Computer ability.
Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.

Experience and Skilled Knowledge Requirements
The incumbent must have up to one year of prior related experience, including experience with frontline work in a social service setting.

Skills and Capabilities:
Strong service ethic and a friendly disposition with the public
Adaptability to change and frequent interruptions
Team-oriented and able to take initiative
Willingness to work with people from diverse cultural backgrounds
Problem-solving
Personable
Organized

Compensation:
The target hiring range for this position is $23.64 to $24.02 with a maximum of $24.39.Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.