Embedded Technical Account Manager At Axon Grande Prairie

Enhance customer relationships with Axon as an Embedded Technical Account Manager, focusing on strategic partnership and product integration in a hybrid capacity. Utilize your expertise to support operational goals. As the Technical Account Manager, you will establish yourself as a primary contact for key clients, ensuring they succeed with Axons suite of products. Your role will involve training, troubleshooting, and continuous communication with internal teams, creating a seamless customer experience.

Key Responsibilities

• Act as the primary technical resource for customers
• Develop deep knowledge of Axon’s ecosystems and solutions
• Facilitate training sessions for customer agencies
• Oversee support ticket management and troubleshooting
• Collaborate with internal teams for successful client outcomes

Requirements

• Bachelor’s degree in relevant domain or equivalent
• Minimum of 4 years in customer-facing technical roles
• Experience with enterprise software and troubleshooting
• Knowledge of public safety systems is preferred
• Proficient with tools like Power BI and SQL