Program Manager (1-year Contract)

Girl Guides of Canada–Guides du Canada (GGC), a national membership-based organization, empowers every girl in Guiding to discover herself and be everything she wants to be. Our mission is to be a catalyst for girls empowering girls. Together, we’re building our vision of A better world, by girls.

Program Manager, Digital Transformation (1-year Contract)

About This Opportunity

Remote work arrangement. Required to work Eastern Time.

As Program Manager, you will play a pivotal role in driving our digital transformation forward. You will lead and coordinate complex initiatives across CRM/ERP, websites, learning systems, data strategy, and change management, ensuring seamless execution and integration. Acting as both a strategic leader and hands-on problem solver, you’ll bring clarity, accountability, and measurable results to the organization’s most critical priorities.

In This Role You Will

• P rovide overall program leadership, direction, and coordination across all digital transformation workstreams (CRM/ERP, website, learning mgmt, data strategy, change management etc.).
• Establish and maintain program governance, including reporting, risk management, and escalation processes.
• Ability to manage business initiatives creating a master/program level plan of all key events, dates, dependencies, and overlaps within the organization.
• Build the appropriate reporting and dashboards to manage and communicate the program and workstreams.
• Work with project managers to provide regular visibility to project status (activities completed, roadblocks, decisions, dependencies, risks etc.).
• Direct, mentor, and coach assigned Project Manager(s) on task-level planning, execution, and delivery to ensure alignment with program objectives.
• Step into project-level detail as needed to unblock progress, clarify scope, or resolve challenges.
• Manage vendor relationships, contracts, and performance to ensure delivery of high-quality solutions.
• Partner with business leaders and stakeholders across departments to align technology solutions, project approach and methodology with organizational needs.
• Lead change management and communication efforts to support adoption of new systems and processes.
• Develop and track program budgets, timelines, and deliverables.
• Report regularly to the senior leadership team and other stakeholders as identified on progress, challenges, and opportunities.
• Other tasks as assigned by your direct manager in relation to program management .

General

• Adhere to all relevant policies, procedures, and practices
• Liaise with other departments as required
• Provide general, ongoing support to members/volunteers, responding to/directing inquiries and consulting with the appropriate groups and individuals to support the mission and vision of GGC
• Other duties as assigned

You Are The Ideal Candidate If You Have

Education, Designations and Certifications

• BSc/BA in Business Administration or related field.
• PMP certification is considered an asset.

Prior Work Experience

• 5+ years of previous program/project management experience.
• Experience managing complex programs or large-scale technology projects, ideally in digital transformation or enterprise systems implementations.

Competencies (Knowledge, Skills & Abilities)

• Knowledge with Project Management tools such as Trello, Microsoft Project, Jira or similar programs to develop Gantt charts, project workplans etc.
• Experience managing project budgets.
• Experience with Waterfall and Agile and use each method appropriately.
• Demonstrated experience managing and coaching project managers and multi-disciplinary teams.
• Proven ability to build consensus and manage diverse stakeholder groups.
• Excellent communication, facilitation, and presentation skills, with experience engaging senior executives and leaders.
• Understanding of change management best practices is an asset.
• A strong multit