Entry Level - Customer Service

About the Opportunity

We support working families by providing supplemental and permanent benefit programs designed to offer long-term protection, education, and peace of mind. For over 60 years, our organization has worked alongside thousands of unions, associations, and member-based groups across North America, helping members better understand and access the benefits available to them.

Our focus is simple: provide dependable service, clear guidance, and lasting support to families who want to protect their financial future.

Position Overview

In this role, you will work directly with members who have requested information about their benefit options. You will help schedule appointments, explain available programs, answer questions, and guide families through a simple digital process from start to finish.

This position is ideal for someone who enjoys helping people, communicates clearly, and is comfortable working in a remote environment.

Responsibilities

• Connect with members through inbound and outbound communication
• Schedule and complete virtual or phone-based appointments
• Review benefit options in a clear, professional, and helpful manner
• Assist with online applications and required documentation
• Maintain accurate records and follow established compliance standards
• Provide a positive member experience from the first conversation through completion
• Participate in ongoing training, coaching, and leadership development

What We’re Looking For

• Strong communication and people skills
• A positive, professional, and service-focused attitude
• Ability to build trust and maintain strong relationships
• Self-motivated, organized, and comfortable working independently
• Confidence using computers, video calls, and online systems
• Customer service or sales experience is helpful but not required
• Must be legally authorized to work in the United States or Canada

What We Offer

• Fully remote work-from-home opportunity
• Flexible scheduling options
• Weekly pay with additional monthly performance bonuses
• Comprehensive benefits package, including health, dental, and life coverage
• Ongoing training and mentorship
• Career growth and leadership advancement opportunities
• Recognition programs and travel incentives, including opportunities to earn all-expenses-paid trips to destinations such as the Bahamas, Cancun, and Las Vegas