Salesforce Business Analyst

Here is how you will be involved
Prepare workshop materials and discovery decks with guidance from the Delivery Lead and Solution Architect.
Facilitate client workshops to gather requirements, validate processes, and support solution discussions.
Document business requirements, user stories, and acceptance criteria for Salesforce Sales Cloud.
Refine and maintain the user story backlog throughout discovery and implementation.
Support process mapping, fit-gap assessments, and business analysis activities.
Lead and coach junior team members supporting workshop preparation and documentation.
Develop presentations, meeting outputs, and stakeholder-ready deliverables.
Leverage AI tools to improve efficiency in analysis, content development, and delivery activities.
Your experience
Minimum 5 years of experience with Salesforce Sales Cloud implementations
Strong facilitation and stakeholder management skills.
Experience leading discovery workshops and requirements gathering sessions.
Ability to translate complex business requirements into clear user stories and process documentation.
Strong presentation development and executive communication skills.
Familiarity with Agile delivery methodologies and backlog management.
Experience leveraging generative AI tools to support business analysis and delivery activities.
Bilingualism in French and English is required, as you will be working with resources outside Quebec
Required Certifications
Salesforce Certified Administrator
Preferred/Nice to Have Certifications
Salesforce Sales Cloud Consultant
Salesforce Service Cloud Consultant
Salesforce Experience Cloud Consultant
Salesforce Field Service Consultant
Salesforce Agentforce Specialist
Additional Salesforce Certifications considered an asset
#IBMJOBS #CICJOBS #LI-VV1
#J-18808-Ljbffr