Medical Information Specialist - Life Science Graduate

ProPharma Group seeks a Medical Information Specialist to handle customer inquiries regarding pharmaceutical products, document adverse events and product complaints, and ensure regulatory compliance. The role involves responding to healthcare professionals and consumers via multiple channels and maintaining detailed records in inquiry systems.

Responsibilities

• Respond to medical and safety information requests from consumers and healthcare professionals via phone, email, website, and letter
• Identify, document, and report adverse events, pregnancy reports, and product complaints per regulatory requirements and SOPs
• Formulate accurate medical information responses using approved labeling, literature, and standard response templates
• Log all inquiries and perform quality assurance checks on adverse events, complaints, and correspondence in inquiry handling systems
• Provide rotated after-hours coverage and maintain confidentiality per data privacy regulations

Requirements

• Life science degree
• Excellent verbal and written communication with professional telephone etiquette
• Working knowledge of medical terminology, pathophysiology, pharmacology, and regulatory standards
• Strong critical thinking, analytical ability, and attention to detail under tight deadlines
• Proficiency in Microsoft Office, Adobe Acrobat, and document management systems
• Ability to work independently and collaboratively within a team environment