Workforce Planning Analytics Specialist
Vacances Air Canada / Air Canada Vacations
Lead workforce forecasting and analytics for Call Centre operations, using Genesys Cloud and advanced Excel to align staffing with customer demand.This experienced Specialist leads the Workforce Planning team across forecasting, capacity planning, scheduling, and real-time management. The position uses operational data to identify staffing gaps, assess risks, and recommend resource adjustments. Collaboration spans Call Center, Operations, Training, Human Resources, Payroll, and Benefits partners.Key Responsibilities:
Lead, coach, and develop the Workforce Management teamOversee forecasting, capacity planning, scheduling, and real-time operationsAnalyze contact volumes, service levels, productivity, and adherenceDirect staffing and skill adjustments to optimize coverageProvide data-informed staffing and resource utilization recommendationsRequirements:
Progressive Workforce Management, forecasting, or scheduling experienceProficiency in Genesys Cloud Workforce Management and analyticsAdvanced Excel and dashboard or business intelligence experienceExperience leading, supervising, or coordinating a teamAvailability for rotating days, evenings, weekends, and holidaysApply workforce planning, Genesys Cloud analytics, and leadership expertise to strengthen Call Centre staffing and service performance.
#J-18808-Ljbffr
Lead, coach, and develop the Workforce Management teamOversee forecasting, capacity planning, scheduling, and real-time operationsAnalyze contact volumes, service levels, productivity, and adherenceDirect staffing and skill adjustments to optimize coverageProvide data-informed staffing and resource utilization recommendationsRequirements:
Progressive Workforce Management, forecasting, or scheduling experienceProficiency in Genesys Cloud Workforce Management and analyticsAdvanced Excel and dashboard or business intelligence experienceExperience leading, supervising, or coordinating a teamAvailability for rotating days, evenings, weekends, and holidaysApply workforce planning, Genesys Cloud analytics, and leadership expertise to strengthen Call Centre staffing and service performance.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
Similar jobs that could be interesting for youBased on the Workforce Planning Analytics Specialist in Winnipeg, MB vacancy
- We are seeking an experienced Specialist, Workforce Planning and Analytics to lead our Workforce Planning team and optimize workforce performance across our Call Centre operations. In this role, you will oversee forecasting, capacity planning, scheduling, real-time management...SuggestedShift workRotating shiftWeekend workDay shiftAfternoon shift
Vacances Air Canada / Air Canada Vacations
Winnipeg, MB1 hour ago $75k - $100k per year
...to meet you. About the role: We are seeking a Workforce Planning & Labor Specialist. Reporting to Labor Planning Manager, our ideal candidate... ...as the primary Workforce Management (WFM) and labor analytics platform, this role translates corporate sales targets,...SuggestedSeasonal workOSL Retail Services Inc.
Winnipeg, MB1 hour ago$97.05k - $118.35k per year
Working within our Strategic Plan, Cambridge Connected, and committing to our values... ...professional to join our team as Supervisor of Workforce Planning. Reporting to the Manager of... ..., leadership, organizational, and analytical skills. We will ask you for these items...SuggestedMonday to fridayAfternoon shiftCity of Cambridge Ontario
Winnipeg, MB1 hour ago$89.8k - $118.9k per year
Specialist, IT M&A People Integration and Workforce Planning Montreal, QC, CanadaMoncton, NB, CanadaToronto, ON, CanadaJob Description What if you could redefine... ...and discretion.Strong expertise in workforce analytics, labour-cost planning, headcount modelling, forecasting...SuggestedLong term contractLocal areaRemote workFlexible hoursWSP Global Inc.
Winnipeg, MB1 hour ago- Remote workforce planning leadership awaits in Canada, using Excel, forecasting, and real-time monitoring... ...-making.Key Responsibilities: Plan workforce allocation using forecasts, volumes... ...userStrong numerical aptitude and analytical thinkingExcellent organizational and independent...SuggestedImmediate startRemote workShift work
Jobgether
Winnipeg, MB1 hour ago - Lead forecasting and capacity planning at Sun Life using Python, AWS Sagemaker, and advanced analytical expertise. This hybrid role supports... ....As Manager, Forecasting and Workforce Management, you will lead the... ...demand into staffing capacity plans. The role combines stakeholder...
Sun Life Assurance Company of Canada
Winnipeg, MB1 hour ago $100k - $140k per year
What you’ll do As a Workforce Planning Consultant, you’ll act as a strategic advisor to Bridgit’s most important customers, helping general and specialty contractors build mature workforce planning practices and driving deep, organization-wide adoption of Bridgit. You’ll...For contractorsInternshipManual laborWork at officeDay shiftBridgit
Winnipeg, MB1 hour ago- Strategic workforce planning and workforce analytics define this fully remote HR Business Partner position with a global scope. Influence talent strategy across... ....Key Responsibilities: Develop strategic workforce plans aligned with business goalsConduct analytics,...Long term contractRemote work
Placements24
Winnipeg, MB1 hour ago - ...The City of Cambridge is seeking a innovative Supervisor of Workforce Planning to lead workforce planning, recruitment, onboarding, retention and succession initiatives. You will guide leaders on staffing strategies and workforce trends while overseeing a team delivering high...
City-of-Cambridge,-O
Winnipeg, MB1 hour ago - Lead workforce planning and talent acquisition for the City of Cambridge, using strategic human resources expertise in a Monday-to-Friday schedule... ...communication, leadership, organizational, and analytical skillsValid G driver's license and required certificatesBring...Monday to friday
City of Cambridge Ontario
Winnipeg, MB1 hour ago - ...Québec is seeking a senior leader to head forecasting and capacity planning within Canadian Operations. You will drive demand forecasts,... ...optimize forecasting methods, and translate volumes into capacity plans while maintaining data accuracy and strong stakeholder relationships...
Sunlife Québec
Winnipeg, MB1 hour ago $100k - $120k per year
...forward. What we offer: Competitive salarybonus plan Paidvacation/holidays/sicktime Comprehensive... ...safety through our Zero Harm policy Program Manager - Workforce AnalyticsProgram Manager - Workforce Analytics is responsible for leading the data-driven planning,...Johnson Controls, Inc.
Winnipeg, MB1 hour ago- Apply advanced workforce planning and scheduling expertise as Sienna’s Senior Manager in Markham. This onsite role supports staffing outcomes across Ontario, British Columbia, Saskatchewan, and Alberta.Reporting to the Vice President, Resident Experience & Business Systems Support...Long term contract
Sienna Senior Living
Winnipeg, MB1 hour ago - Advise Bridgit’s construction customers through workforce planning, data, and AI adoption. North America-based consultants travel regularly to customer worksites.As a Workforce Planning Consultant, you’ll own strategic accounts and connect Bridgit’s capabilities with operational...For contractors
Bridgit
Winnipeg, MB1 hour ago - ...Fidelity Canada is seeking an IS Workforce Manager to lead resource planning within the Project Governance Office. You will drive forecasts, staffing strategies... ...or equivalent, 3+ years of experience, and strong analytics, communication, and stakeholder management. Flexible...Work at officeFlexible hours
Fidelity Canada
Winnipeg, MB1 hour ago - Workforce planning and market intelligence anchor this Senior Director opportunity with Equinix, supporting... ..., and People Team leaders on workforce plans, talent gaps, and hiring approaches. It... ..., and workforce trendsDeliver talent analytics supporting hiring plans and workforce...
Equinix
Winnipeg, MB1 hour ago - Lead workforce planning and succession strategy with the City of Cambridge, using human resources leadership and analytical skills in a Monday-to-Friday schedule.The City of Cambridge seeks an innovative, strategic human resources professional as Supervisor of Workforce Planning...Monday to friday
City of Cambridge
Winnipeg, MB1 hour ago - Team Manager - Workforce Planning & OperationsCanada Job DescriptionSome of what you will do:The Lead, Workforce Planning & Operations is... ...capacity management, labor optimization, attendance and adherence analytics, and centralized real-time operations across Customer Support...Long term contractTemporary workRemote workWeekend workAfternoon shift
Staples
Winnipeg, MB1 hour ago - ...how we work, grow and lead in the construction industry. Why Choose PCL? Grow your career as a Administrative Student - Workforce at our Winnipeg district in Winnipeg, Manitoba , with the support you deserve. At PCL, we invest in your learning, well-being...Weekly payFull timeWork at office
- ...global network of outsourced partners.As Senior Manager, Global Workforce & Partner Management, you'll own how our global workforce is sized... ...leaders who own service delivery and quality, giving them the plans, insights, and partner capacity they need to deliver for customers...Hourly payFlexible hoursShift work
Lyft
Winnipeg, MB1 hour ago - Staples in Canada is seeking a Team Manager for Workforce Planning & Operations. This remote role with travel support ensures the right resources across Service Delivery to meet demand, improve service levels, and labor efficiency. You will lead real-time operations and a team...Remote work
Staples
Winnipeg, MB1 hour ago - Johnson Controls in Canada leads a large-scale workforce expansion program, delivering data-driven planning, forecasting, and performance management for hiring, onboarding, and training of 1,000+ staff within a year. The role emphasizes advanced Excel modeling, Power BI reporting...
Johnson Controls, Inc.
Winnipeg, MB1 hour ago - ...Performance and Strategy. Lead strategy, analytics, and organizational priorities.This regular... ...professional team while developing strategic plans, roadmaps, KPIs, and implementation plans. The work connects performance data, workforce planning, organizational capability, and...Full time
Oil Authority
Winnipeg, MB1 hour ago $116k - $208.12k per year
...Program Manager, Operational Workforce PlanningL'affichage de poste... ...on the Operational Workforce Planning Capability, you will play a critical... ...operationalize its workforce plans and ensure the right people... ...insights Excellent analytical, problem-solving, and communication...Autodesk, Inc
Winnipeg, MB1 hour ago- ...seeking an experienced Advanced Work Packaging (AWP) Manager to lead the development, implementation, and execution of AWP and Workforce Planning strategies on large industrial projects. You will integrate across engineering, procurement, construction, commissioning, and project...
KBR
Winnipeg, MB1 hour ago - ...industry with a fully distributed workforce, is seeking an experienced and... ...to focus on Strategic Workforce Planning. This role is critical in aligning... ...strategic workforce plan aligned with business goals. Conduct workforce analytics to identify current and future talent...Long term contractRemote work
Placements24
Winnipeg, MB1 hour ago - Advanced Power BI and investment analytics define this Financial Planning and Analysis Manager role. Apply finance expertise to quarterly projections and decision... ...supports peer benchmarking, cost allocations, Operating Plan commentary, and quarterly updates. It also enhances...
HOOPP
Winnipeg, MB1 hour ago - Guide workforce camp installation, commissioning, and occupancy readiness from Edmonton while travelling to British Columbia project sites... ...an experienced Workforce Camp Installation and Operations Specialist for a client’s British Columbia construction workforce camp. You...For contractors
GrizzlyTrek Group
Winnipeg, MB1 hour ago - Doane Grant Thornton LLP is seeking a Manager of Resource Planning in Toronto to lead a team that develops forward-looking workforce plans aligned with business priorities. You will connect revenue opportunities to resource management and drive performance through data-driven...Work at office
Doane Grant Thornton LLP
Winnipeg, MB1 hour ago $82.8k - $92k per year
...2026 About This OpportunityThe Demand Planning Specialist will report into the Manager, Demand... ...the forecast, such as trade promotion plans, competitive impacts, new item launches... ...belong. We are aiming to ensure our diverse workforce is reflective of the communities in...Long term contractTemporary workWork at officeLocal areaShift workCoca-Cola Canada Bottling Limited
Winnipeg, MB1 hour ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Workforce Planning Analytics Specialist. Be the first to apply!
