Senior Network Escalation Analyst

Lead advanced network troubleshooting for BMO across a hybrid schedule, specializing in Check Point, Juniper firewalls, and critical incident response.As a Senior Network Escalation Analyst, you serve as the highest technical escalation point within NOC operations. You resolve complex routing, switching, firewall, wireless, VPN, and connectivity incidents. You also support major incidents, migrations, recovery activities, and root cause analysis.Key Responsibilities:
Own escalated network tickets through resolution and documented closureLead complex routing, switching, firewall, wireless, and VPN troubleshootingAnalyze packets, traffic, logs, monitoring data, and telemetrySupport major incident response and service restoration activitiesDevelop permanent corrective solutions through root cause analysisRequirements:
Seven-plus years with Check Point and Juniper firewallsFive-plus years in routing, switching, and infrastructure engineeringExperience with Cisco, ACI, and F5 load balancersFive years of packet capture and protocol analysisAvailability for hybrid work and on-call after-hours supportApply advanced firewall expertise, network analysis, and escalation leadership to support BMO’s infrastructure reliability and service levels.
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