Team Leader, Claims Services

Are you a results-driven leader with the ability to navigate challenges, develop high-performing teams and deliver strong business outcomes? Agricorp is seeking an experienced leader to join our Claims team in the Program Delivery division to help deliver financial and risk management programs for Ontario's agriculture sector. The Team Leader, Claims Services will support a group of adjudicators, customer-oriented professionals responsible for determining program payments across a suite of different programs.
The RoleAs the
Team Leader, Claims Services
you will act as a hands-on functional and motivational leader to ensure that team members are empowered to provide claims support to the programs administered by Agricorp. This position reports to the Manager, Claims Services and works in partnership with the leadership team.
In this role, you will:
Create a positive work environment by providing daily guidance and direction to Claims team members and supporting other team leaders
Conduct formal performance evaluations, provide feedback and coaching to improve performance;
address performance issues in a timely fashion
Recruit and develop talent in accordance with corporate policies
Provide solutions and advice as a subject matter expert in the area of Claims Services
Demonstrate ownership of escalated, sensitive, and/or high-risk situations and take an active part in resolving them
Continuously look for opportunities to enhance/improve the work being done, including seeking feedback from internal and external customers, interpreting information and make recommendations for change
Conduct financial reviews and analysis with Claims Specialists on complex and payment files
Use advanced analytical and problem solving skills to deliver optimal results
Develop contingency plans to manage volume fluctuations and unanticipated interruptions
Follow up on trends, create new processes and maintain and develop standard operating procedures
Take active ownership of assigned initiatives by performing tasks necessary for successful delivery, meeting timelines and supporting reporting as required
Participate in business planning, resource planning and goal setting with Manager, Claims Services and other Team Leaders
Stay current on Ontario agriculture and industry trends
Act on behalf of the Manager, Claims Services when required
Job status:
Permanent position (Posting for an existing vacancy)Salary Range:
$83,016 - $97,665Work status:
Full-time in officeLocation:
Guelph, Ontario
What you bring
Post-secondary degree, undergraduate level, in Economics, Finance, Commerce, Business, Agriculture or other related experience
Minimum 5 years' experience in claims adjudication or insurance claims in the financial services or agricultural industry
2-3 years team leadership and/or coaching experience
Experience with resource management, work scheduling and goal setting
Experience in implementing business changes and operational improvements
Experience in communicating with diverse stakeholders
Conflict resolution or dispute mediation experience an asset
Additional training in accounting, risk analysis/risk management, financial analysis or leadership/supervisory training an asset
Leading teams –
Lead and support individual and team performance to achieve results by creating strong morale and a feeling of belonging
Client focus -
Meet the expectations of internal and external customers through establishing effective relationships, gaining trust and respect
Critical judgment, decision making and problem solving –
Make the best decision, in a timely manner, based upon a combination of analysis, knowledge, experience and judgement
Analytical thinking -
Use facts and available information to make logical assumptions
Quality Focus -
Attend to the task at hand to minimize errors and provide consistent delivery of work to the highest possible standard
Efficiency -
Effectively plan and organize time and resources to prioritize work to effectively meet objectives
Why join AgricorpAgricorp, an agency of the government of Ontario.
Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.
Agricorp helps grow Ontario agriculture. We underwrite $6-8 billion in risk each year. The agency was established in 1997, and since then we've made over $8 billion in payments to farmers when they needed it most.
We believe our employees are our greatest strength, which is why we offer:
Comprehensive health and dental benefits to keep you and your family well
Paid vacation days and sick leave to support your overall well-being
Work-life balance with supportive leaders who respect your time outside of work
Opportunities for learning and growth, including mentoring, coaching, and support for professional development
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